Shaneeka Roberson
Rahway
Summary
Experienced Customer Service Specialist skilled in data entry and conflict resolution. Recognized for maintaining customer satisfaction through effective complaint resolution. Committed to supporting team objectives and enhancing company performance.
Overview
19
19
years of professional experience
Work History
Postal Clerk
United States Postal Service
01.2013 - Current
- Makes one or more sortation’s of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
- On a rotation basis, performs all the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.
- Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
- Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
Waitress
Bahama Breeze
10.2011 - 01.2013
- Taking orders and serve food and beverages to patrons at tables in a dining establishment.
- Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Check with patrons to ensure that they are enjoying their meals and take action to correct any problems.
Bartender
Renaissance Hotel
01.2010 - 01.2012
- Mixing and serving drink to patrons, directly or through waitstaff.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins or straws.
Athletic Staff Event Staff
College of Saint Elizabeth
08.2007 - 05.2010
- Recording of game statistics manually, reviewing them with the Assistant Director, preparing them for the NCAA and NEAC, and running concession stand.
Cashier
Shop and Stop
09.2006 - 12.2007
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
- Discounts purchases by redeeming coupons.
- Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.
- Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.
Education
BA - Psychology, Justice Studies
College of Saint Elizabeth
Morristown, NJ05.2010
Skills
- Clear writing abilities
- Public speaking skills
- Listening capabilities
- Resolution techniques
- Analytical problem-solving skills
- Collaborative teamwork
- Leadership motivation
- Skillful delegation
- Understanding emotions and responsibility
- Proficiency in Microsoft software
RELEVANT COURSEWORK
- DYFS Morristown, NJ
- Internship 1/09 – 5/09
- With Family Service Specialist, travelled to homes, conducted interviews, collected information and completed a variety of paperwork in the office. Specific learning and experience included:
- Commendations from supervisor for ability to listen well, collect, record, analyze and produce thorough and accurate reports detailing in-home visits.
- Responded to approximately 35 child abuse/neglect referrals
- Referred child for immediate placement outside the home to provide protection from physical abuse.
- Morristown Neighborhood House Morristown, NJ
- Math & Reading Tutor 11/09 – 5/10
- Supervised and helped six to eight-year-old children in an aftercare program with homework and ensured cleanliness and safety of play area.
Timeline
Postal Clerk
United States Postal Service
01.2013 - Current
Waitress
Bahama Breeze
10.2011 - 01.2013
Bartender
Renaissance Hotel
01.2010 - 01.2012
Athletic Staff Event Staff
College of Saint Elizabeth
08.2007 - 05.2010
Cashier
Shop and Stop
09.2006 - 12.2007
BA - Psychology, Justice Studies
College of Saint Elizabeth
Similar Profiles
GISSEL SANTOSGISSEL SANTOS
Mail Handler at United States Postal Service (USPS)Mail Handler at United States Postal Service (USPS)
SAGAR DASSAGAR DAS
Postmaster at United States Postal Service, USPSPostmaster at United States Postal Service, USPS
James BridgesJames Bridges
Supervisor Of Customer Service (SCS) at United States Postal Service, USPSSupervisor Of Customer Service (SCS) at United States Postal Service, USPS
Sanchavious BinnSanchavious Binn
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS
MARC-HENRI FILS-AIMEMARC-HENRI FILS-AIME
Certified Freight Broker/Director of Freight Operations at Carroll Logistics & Freight Brokerage, LLCCertified Freight Broker/Director of Freight Operations at Carroll Logistics & Freight Brokerage, LLC