Shaneen Smith
Administration
Walterboro,SC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Business Operations Manager
State of Georgia/Chatham Co DFCS
Savannah, Ga
03.2023 - Current
- Oversee a team of four to ensure smooth operations of Business Unit.
- Assigning tasks and responsibilities to team members based on strengths for effectiveness.
- Oversee day-to-day business operations. Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.
- Reduced financial inconsistencies while assessing and verifying provider invoices for payment processing.
- Assisted in hiring and training of team members.
- Fostered a positive work environment that supported employee engagement and retention.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Client Services Advisor
Louis Vuitton
Remote, GA
10.2021 - 12.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Managed up to 50 calls per day, assisting Clients with purchases, profile information and or updates while building client relationships.
- To meet objectives in areas of productivity, quality and sales
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Police Administrative Technician
Hinesville Police Dept
Hinesville , GA
05.2019 - 11.2020
- Maintenance of 911 emergency and non-emergency logs
- Maintaining GCIC/NCIC database and notifying necessary agencies of potential wanted persons
- Entering and removing warrants
- Processing bond payments
- Performed background, licensing and registration checks
- Performed various administrative duties (ie., answering phones, customer services)
Court Clerk
First Judicial District Of Pennsylvania
Philadelphia, PA
12.2007 - 08.2018
- Entered adjudications imposed by Judge or Trial Commissioner. Performed maintenance of court dockets and updated disposition of up to 40 or more cases per day after court hearings and trials.
- Processing bench warrants, prison commitments and prison releases promptly
- Provided clients, attorneys, judges and trial commissioners with information
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
Payroll Clerk
Philadelphia Fire Department
Philadelphia, PA
02.2006 - 12.2007
- Verified timekeeping records and handled any discrepancies for over 40 employees.
- Maintained payroll information by calculating, collecting and entering data.
- Providing information to clients regarding pay and time accrual
- Performed processing of new hire paperwork and documents.
Education
Associate of Science - Business Administration
Pierce College
Philadelphia, Pa08.2013
Skills
- Interpersonal Skills
- Problem Solving
- Organization Skills
- Task Driven
- Attention to Detail
- Team building
- Decision-Making
- Flexible and Adaptable
- MS Office
- Quickbooks
- Self-Motivated
- Data Entry
- Customer and Client Relations
- Money Handling
- Customer Complaint Resolution
- Information Updates
- Business Administration
- Inventory Accuracy
- Accounts Payable and Accounts Receivable
- Staff Management
- Vendor and Supplier Management
- Effective Communication
- Operations Management
- Desktops, Laptops and Mobile Devices
Certification
- Certified Notary, - Ga, Long County, Jan 2022-Jan 2026 (W-00538211)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Accomplishments
- Supervised team of 4 staff members.
- Achieved FY23 invoice completion through effectively communicating with Vendors and addressing outstanding balances.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Business Operations Manager
State of Georgia/Chatham Co DFCS
03.2023 - Current
Client Services Advisor
Louis Vuitton
10.2021 - 12.2022
Police Administrative Technician
Hinesville Police Dept
05.2019 - 11.2020
Court Clerk
First Judicial District Of Pennsylvania
12.2007 - 08.2018
Payroll Clerk
Philadelphia Fire Department
02.2006 - 12.2007
Associate of Science - Business Administration
Pierce College
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