Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaneequa Robertson

California City,CA

Summary

  • Knowledgeable about products and eye-catching display strategies. Organized, hardworking and focused on driving sales through optimized merchandising. Proven success in planning and multitasking to accomplish challenging targets.
  • Effective at working in fast-paced environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Merchandising Execution Associate

The Home Depot
11.2022 - Current
  • Ensure that the products are stocked and properly merchandised to provide the customer the best possible shopping experience while always keeping safety, accuracy and efficiency at the forefront.
  • Executing price changes, product rotation, and special projects designed to improve how products are displayed to the customer and to meet our suppliers needs and expectations.
  • Execute strategies and ensure products are displayed correctly to drive sales.
  • Build displays and fixtures while utilizing basic hand tools and power tools in addition to refreshing display material/signage/brochures.
  • Work in teams, with on-site supervision and provide service to multiple departments in the store which requires repetitive lifting, bending, and operating lift equipment.
  • Build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
  • Assisted store management in the planning and execution of seasonal floor resets, ensuring seamless transitions between merchandise assortments.
  • Utilized planograms accurately to maintain an organized retail environment that facilitated efficient workflow processes for team members.

Merchandising Execution Associate

The Home Depot
11.2019 - 11.2022
  • Ensure that the products are stocked and properly merchandised to provide the customer the best possible shopping experience while always keeping safety, accuracy and efficiency at the forefront.
  • Executing price changes, product rotation, and special projects designed to improve how products are displayed to the customer and to meet our suppliers needs and expectations.
  • Execute strategies and ensure products are displayed correctly to drive sales.
  • Build displays and fixtures while utilizing basic hand tools and power tools in addition to refreshing display material/signage/brochures.
  • Work in teams, with on-site supervision and provide service to multiple departments in the store which requires repetitive lifting, bending, and operating lift equipment.
  • Build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
  • Assisted store management in the planning and execution of seasonal floor resets, ensuring seamless transitions between merchandise assortments.
  • Utilized planograms accurately to maintain an organized retail environment that facilitated efficient workflow processes for team members.

Merchandising Execution Associate

The Home Depot
05.2018 - 11.2019
  • Ensure that the products are stocked and properly merchandised to provide the customer the best possible shopping experience while always keeping safety, accuracy and efficiency at the forefront.
  • Executing price changes, product rotation, and special projects designed to improve how products are displayed to the customer and to meet our suppliers needs and expectations.
  • Execute strategies and ensure products are displayed correctly to drive sales.
  • Build displays and fixtures while utilizing basic hand tools and power tools in addition to refreshing display material/signage/brochures.
  • Work in teams, with on-site supervision and provide service to multiple departments in the store which requires repetitive lifting, bending, and operating lift equipment.
  • Build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
  • Assisted store management in the planning and execution of seasonal floor resets, ensuring seamless transitions between merchandise assortments.
  • Utilized planograms accurately to maintain an organized retail environment that facilitated efficient workflow processes for team members.

Engagement Specialist

Carenet Healthcare Services
10.2017 - 04.2018
  • Use computerized system to gather information and respond to questions.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Successfully retained high-value members by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
  • Conducted regular follow-ups with members to ensure satisfaction and address any concerns that may arise.
  • Built strong relationships with members through active listening and empathy, resulting in increased loyalty and retention.

Patient Care Advocate

Express Scripts
10.2016 - 10.2017
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
  • Managed effective communication between patients and providers by serving as a liaison for questions or concerns.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Responded to inquiries by directing calls to appropriate personnel.

Customer Service Representative

Adcomm: Navarre Call Center
06.2014 - 05.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Member Service Cashier

Sams Club
09.2011 - 05.2014
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined returns process for customers, resulting in higher overall satisfaction ratings from members.
  • Increased membership renewals by providing exceptional service and promoting member benefits.
  • Ensured accurate payment processing through diligent monitoring of system updates and changes in procedure.
  • Maintained up-to-date knowledge of current promotions and membership offerings to provide accurate information to customers.
  • Maintained a clean and organized workspace, ensuring smooth operations during busy periods.
  • Assisted with training new cashiers, sharing best practices for accuracy and efficiency.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Inventory Specialist

Walmart Supercenter
10.2008 - 03.2011
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
  • Facilitated training sessions for new staff on inventory management software, boosting team productivity.
  • Led project to identify and phase out slow-moving stock, freeing up valuable warehouse space.

Education

High School Diploma -

Liberty County High School
Hinesville, GA
07.2007

Skills

  • Merchandise presentation
  • Shelf Maintenance
  • Product Rotation
  • Promotional planning
  • Friendly and outgoing
  • Reliable and punctual
  • Active listener
  • Retail knowledge
  • Pricing and shelf labeling
  • Pricing and Signage Updates
  • Fixture placement
  • Teamwork and Collaboration

Certification

  • The Home Depot Associate Advanced Development Leadership Course Certificate of Completion
  • The Home Depot South Atlantic MEA Advanced Development Certificate Of Achievement

Timeline

Merchandising Execution Associate

The Home Depot
11.2022 - Current

Merchandising Execution Associate

The Home Depot
11.2019 - 11.2022

Merchandising Execution Associate

The Home Depot
05.2018 - 11.2019

Engagement Specialist

Carenet Healthcare Services
10.2017 - 04.2018

Patient Care Advocate

Express Scripts
10.2016 - 10.2017

Customer Service Representative

Adcomm: Navarre Call Center
06.2014 - 05.2016

Member Service Cashier

Sams Club
09.2011 - 05.2014

Inventory Specialist

Walmart Supercenter
10.2008 - 03.2011

High School Diploma -

Liberty County High School

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Shaneequa Robertson