Shaneeva Baerga
Schenectady,NY
Summary
Health Information and Registration Operations Coordinator with over a decade of experience, including 5 years in the healthcare industry. Excels in managing complex operations and ensuring seamless customer service. Fluent in both Spanish and English, with a unique ability to communicate effectively with diverse populations. Strong track record of delivering exceptional job performance, dedicated to driving efficiency and exceeding expectations in all aspects of work.
Overview
9
9
years of professional experience
Work History
Health Information Management Clerk
Hometown Health Centers
03.2025 - Current
- Improved patient data accuracy by thoroughly reviewing and validating medical records.
- Improved departmental organization by creating clear policies and procedures manuals for staff reference and training purposes.
- Enhanced the efficiency of health information management processes by streamlining filing systems and implementing digital solutions.
- Identified potential areas for process improvement through meticulous analysis of internal workflows and making recommendations based on findings.
- Facilitated interdepartmental communication by serving as a liaison between clinical staff and health information management personnel, ensuring seamless information exchange.
- Increased staff productivity by providing ongoing training and support for new software applications related to health information management.
- Ensured timely access to accurate patient information for medical professionals, contributing to better patient care.
- Trained new employees on health information management procedures, ensuring consistent performance across the team.
- Managed release-of-information requests, safeguarding patient privacy while providing necessary data to authorized individuals.
- Assisted in the transition to electronic health record systems, reducing paper waste and improving information accessibility.
- Supported the implementation of a new electronic health record system, significantly improving workflow efficiency for healthcare providers.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Conducted research on diverse medical terminology.
Registration Operations Coordinator
Hometown Health Centers
10.2024 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Developed comprehensive training programs for new software rollouts, leading to smoother transitions and reduced downtime.
- Implemented mentorship program within training sessions to foster peer-to-peer learning and support.
- Improved knowledge retention by incorporating case studies and real-life scenarios into training sessions, making learning more relatable.
- Developed job-specific competencies and performance standards.
- Assumed managerial responsibilities during manager's absence.
Call Center Agent
Hometown Health Centers
10.2019 - 10.2024
- Scheduled medical and dental patient appointments by efficiently managing incoming calls.
- Detected and corrected scheduling errors.
- Conduct verification and updates of patient chart data.
- Ensure validity of consent forms prior to sharing patient information.
Registration Associate
Hometown Health Centers
02.2023 - 10.2023
- Efficiently manage patient check-in and check-out processes.
- Scanned updated documents accurately on patient charts.
- Maintained strict observance of HIPAA and PHI protocols.
- Sent documents via fax to various agencies, including health insurance companies.
Call Center Team Lead
Hometown Health Centers
05.2020 - 06.2022
- Supervised call center team operations.
- Led, coached, and supported team members.
- Managed production problems promptly and systematically.
- Created action plans to reach call center goals.
- Enhanced team interactions through clear communication.
- Developed effective cross-departmental collaborations to optimize scheduling processes.
- Produced and managed scripts featuring up-to-date information.
- Resolved complex caller issues.
- Collaborated with management to uphold compliance with policies and procedures.
- Conducted training sessions for newly hired staff.
NY Child Support Call Center Rep.
Conduent
07.2016 - 03.2018
- Handled a high volume of incoming calls in a call center environment.
- Maintained precise documentation of client communications.
- Consistently maintained professionalism during call handling.
- Redirected calls to appropriate departments when necessary.
- Applied scripts to guarantee reliable and standardized information for callers.
Education
GED - undefined
Washington Irving Educational Center
09.2020
Skills
- Medical/Dental Scheduling
- Medical/Dental terminology
- Excellent Customer Service
- Phone Etiquette
- Experience with ECW system (4 years)
- Empathetic
- Active listening
- Leadership
- Data Entry
- Microsoft Office knowledgeable
- Critical thinking capacity
- Effective communication
- Decision-making
- Computer software proficiency
- Quality control monitoring
- Documentation review expertise
- Document scanning
- Conflict resolution techniques
- Training and development support
- Medical terminology proficiency
- Clinical personnel support
- Electronic health records management
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
- Task prioritization
- Computer literacy
- Continuous improvement
- Written communication
- Medical office management
- Analytical skills
- Data analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Health Information Management Clerk
Hometown Health Centers
03.2025 - Current
Registration Operations Coordinator
Hometown Health Centers
10.2024 - Current
Registration Associate
Hometown Health Centers
02.2023 - 10.2023
Call Center Team Lead
Hometown Health Centers
05.2020 - 06.2022
Call Center Agent
Hometown Health Centers
10.2019 - 10.2024
NY Child Support Call Center Rep.
Conduent
07.2016 - 03.2018
GED - undefined
Washington Irving Educational Center
Similar Profiles
Zaheeda LabbeZaheeda Labbe
LPN School Based Health at Hometown Health CenterLPN School Based Health at Hometown Health Center
MATTI LEEMATTI LEE
Home Health Administrator at Hometown Home HealthHome Health Administrator at Hometown Home Health
Amber GarciaAmber Garcia
Appeals and Grievances Coordinator at Hometown Health InsuranceAppeals and Grievances Coordinator at Hometown Health Insurance
Salvatore A. FerraioliSalvatore A. Ferraioli
Tri-Brand Station Manager at Enterprise MobilityTri-Brand Station Manager at Enterprise Mobility
SHANE FOSSSHANE FOSS
Lunch Monitor at Schenectady City School DistrictLunch Monitor at Schenectady City School District