Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHANE HANZLIK

Omaha,Nebraska

Summary

Motivated professional with extensive experience in product sales and distribution. Possesses unmatched leadership and strategy skills to maximize company revenue. Expertise in management, marketing strategies and merchandising.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Product Manager

Midland Scientific, Inc.
01.2021 - Current
  • Manage and Lead staff of Purchasing Buyers and Assistants.
  • Optimizing inventory turnover and product availability through strategic inventory management.
  • Maintained over 300 positive vendor relations to build strong partnerships.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.

Corporate Accounts Support Specialist

Midland Scientific, Inc.
07.2015 - 01.2021
  • Managing purchase orders and quotations for key corporate accounts.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintain approximately 50 accurate client relationships to achieve long-term partnerships
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Client Support Manager

West Corporation
06.2010 - 01.2014
  • Manage and Lead staff of Data Service Managers and Client Support Representatives
  • Interface with client teams to evaluate, understand, and contribute to business requirements, program design, analytics, and reporting
  • Provide proactive consultation to clients on industry and cross-industry best practices for fortune 500 companies.
  • Participated in strategic planning sessions to align support objectives with broader organizational goals and priorities.
  • Recommend new approaches and techniques to automate customer contact applications, providing national data service,
  • Identified opportunities for process improvements, driving increased efficiency and reducing response times.
  • Established strong relationships with key stakeholders, maintaining open lines of communication at all times.

Data Services Manager

West Corporation
03.2006 - 06.2010
  • Maintaining data management operations and supporting data services across the client base.
  • Overseeing the integration of new technologies and Internet operations
  • Coordinating and managing data life cycle supports based on client and service commitments
  • Provided real-time data adjustments for approximately 30 business-to-business relationships.
  • Assessing system performance and recommending hardware, software, and data storage improvements.
  • Evaluated emerging technologies for potential integration into existing systems, driving innovation in data services.
  • Ensured compliance with industry regulations by conducting regular audits and addressing any discrepancies promptly.
  • Optimized data storage with effective database management techniques.

Education

BS in Business -

Bellevue University
Bellevue, NE
02.2012

AA in Business Transfer -

Metropolitan Community College
Omaha, NE
02.2010

Skills

  • MS Office (Word, Access, Excel, PowerPoint, Outlook)
  • SAP
  • Prophet 21
  • Analytics
  • Email Communication
  • Presentations
  • Electronic File Management
  • KPI Tracking

Certification

  • American Purchasing Society, Certified Professional Purchasing Manager (CPPM), 10/04/2023, 129646M
  • American Purchasing Society, Certified Purchasing Professional (CPP), 09/20/2022, 129646P
  • Dekra, Certified Internal Auditor Training, 04/24/2023, QM - Quality Management Systems, QM4686, AU - Auditing Management Systems, AU7585

Timeline

Product Manager

Midland Scientific, Inc.
01.2021 - Current

Corporate Accounts Support Specialist

Midland Scientific, Inc.
07.2015 - 01.2021

Client Support Manager

West Corporation
06.2010 - 01.2014

Data Services Manager

West Corporation
03.2006 - 06.2010

BS in Business -

Bellevue University

AA in Business Transfer -

Metropolitan Community College

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SHANE HANZLIK