Shaneia Crum
Baltimore,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager of School Operations
The Children's Guild
06.2022 - Current
- PLC lead responsible for directly impacting better results for therapeutic behavior staff resulting in 4 staff members promotions to Teacher Assistants
- Effectively supports school-based Operations to provide stable school operations through the core areas of responsibility, including daily school systems, financial management, compliance, testing and student enrollment
- Supports and coaches staff to meet regional performance metrics and to ensure that regional policies/procedures are implemented at the school level
- Collaborates in hiring, on-boarding, management, and evaluation of all operations staff
- Plan and lead regular professional development sessions
- Completed PMC trainer course and advanced to PCM Instructor/Trainer
- Prepares invoices, ensures billing information is accurate for transportation requisitions
- Serve as the liaison between schools, parents and teams to identify issues and implement sustainable solutions
- Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed
Behavior Coach
The Children's Guild PCS
08.2019 - 06.2022
- Works with students and teachers on integrating restorative practices and student engagement strategies to improve student outcomes within the classroom
- Monitors, supports, and coaches dedicated aides with development positive behavior plans for students who are withdrawn or experiencing behavioral challenges
- Serves as a liaison between the parents and the clinical team to ensure consistency and clear communication of student and school expectations
- Provides hands-on training for support staff on successful deaning strategies for redirecting ineffective behaviors
- Assists leadership with conducting behavioral assessments for students who are at-risk behaviorally and socially
- Works collaboratively with leadership and the behavior team to identify positive experiences for students to lower discipline incidents, increase attendance, and encourage achievement across all grades
Behavior Coach
Monarch Academy
03.2019 - 06.2019
- Provides 1:1 training to behavioral team to effectively develop clear routines and expectations for student behavior during transitions, lunch behavior, and arrival/dismissal plans
- Mentor's students and developed a check in/out protocol to encourage appropriate adult and student interactions
- Acts as a liaison between the parents and the clinical team to ensure consistency and clear communication
- Prepared weekly reviews of data to facilitate case reviews and presentations
- Provides hands-on conflict resolution training for new staff members
- Serves as a parent liaison to help strengthen strong school and home connections
- Performs in-class observations of students to identity positive strategies to redirect students and participates in parent and clinical meetings
Therapeutic Behavior Assistant
The Children's Guild
06.2016 - 11.2018
- Provides 1:1 and small group behavioral support to specific students who were at-risk of failing and getting suspended repeatedly
- Assists social workers, behavior coaches, and teachers with strategies to positively build relationships with challenging students
- Completes daily behavioral assessment tracking for caseload of students served
- Works with caregivers and staff to implement positive behavior interventions
- Models appropriate behaviors to students and coaches students on demonstrating those skills consistently
Transportation Supervisor
Poinsette Bus Company
03.2011 - 10.2018
- Developed, planned, and monitored student safety during hours of transportation
- Establishes routes for optimal deliveries, coordinating driver and staff schedules and assigned out specifics while providing excellent customer service
- Trains staff on effective communication and relationship building with students and parents
- Ensures staff compliance with administrative policies, federal law, and regulations by closely monitoring daily operations and performing safety audits
- Supervises all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements
Education
Florida High School Diploma -
Smart Horizon Career
Pompano Beach, FL09-2024
Some College (No Degree) - Early Childhood Education
Baltimore City Community College
Baltimore, MDSkills
- Operations Management
- Performance Management
- Policy Implementation
- Staff Management
- Effective Time Management
- Team Leadership
- Expectation setting
- Employee Training Programs
- Employee Performance Assessments
- Cross-Functional Teamwork
Certificationseducation
- PCMA Instructor, Professional Crisis Management Association, 2020
- Florida High School Diploma, Smart Horizon Career, 2024
- Early Childhood Education, Baltimore City Community College, Present
- Child Care Development Associate Certification, 2024
Certification
- CPR
- ServSafe Manager
- Child Care Development Associate
- Professional Crisis Management
Languages
English
Full Professional
Affiliations
Eagle Eye Award Employee of the year , Braveheart Award Employee of the Year , Monarch Award Employee of The Year!
References
References available upon request.
Timeline
Manager of School Operations
The Children's Guild
06.2022 - Current
Behavior Coach
The Children's Guild PCS
08.2019 - 06.2022
Behavior Coach
Monarch Academy
03.2019 - 06.2019
Therapeutic Behavior Assistant
The Children's Guild
06.2016 - 11.2018
Transportation Supervisor
Poinsette Bus Company
03.2011 - 10.2018
Florida High School Diploma -
Smart Horizon Career
Some College (No Degree) - Early Childhood Education
Baltimore City Community College
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