Shaneice Harris

• Administered Psychotropic meds to the children kept a daily log in the (MARs) hand book of the medication dispensed
• Created residents monthly activity and family visit log
• Enhanced residents'' quality of life by developing and implementing individualized care plans.
• Improved staff performance by providing ongoing training, coaching, and mentoring.
• Ensured a safe and nurturing environment for group home residents through careful supervision and monitoring.
• Promoted resident independence by offering guidance on daily living skills and goal setting.
• Facilitated communication between residents, families, and community agencies to provide comprehensive support services.
• Managed budgets effectively to maintain resources for both staff and residents within the group home setting.

• Greeted and assisted patient walking in and out of the clinic Scheduled canceled and change appointments

answered multiple phone lines

• Followed appropriate patient registration check in policies and procedures verify and or update all demographic information
• Determined patients membership or benefits according to the benefit display created guarantor account for work related injuries and adolescent teens who were in clinic for a visit
• Sent and received fax and email responded to the In Basket Alert on Epic to patient in basket to communicate with patient Drs and Nurses reached out to patient for follow or referral based appointment (E-consult)
• Provided backup support for other departments when needed (Float)

• Swept, mop clean and polish floor using buffing machine
• Vacuumed and spot cleaned, sort and store recyclables as instructed collect trash bags, transport and dispose hazardous infectious waste in a safe and sanitary manner
• Washed and disinfect sinks toilet and other plumbing fixtures replaced disposable soap paper towels and tissue paper through out entire hospital

Cleaned room with a UV Light when room needs a deep clean

• Disinfected bed mattress frames and all hospital equipment in the patients room bathroom staff restrooms staff break rooms
• Communicated with management rooms completed with proper availability i informed supervisor of supplies needed

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall rental car experience.
• Maintained delivery log of all vehicles being transferred to and from different facilities
• Process returns payments and authorization holds for our services