Summary
Overview
Work History
Education
Skills
Certification
Current
Timeline
SeniorSoftwareEngineer
Sha'Neice Miller

Sha'Neice Miller

Chester,VA

Summary

Demonstrated success in directing and strengthening all aspects of online retail sales and service. Proficient in accounting, inventory coordination and successful promotions to enhance sales. Background includes expert service delivery and strong customer acquisition results. Detail-oriented Retail Merchandiser effective at monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skilled at creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue. Creative Online retailer well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in online sales and food service. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.

Overview

1
1
Certification
3
3
years of post-secondary education
9
9
years of professional experience

Work History

Online Retailer

Ebay
Chester , Virginia
08.2019 - 03.2020
  • Accelerated profit by 10%.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals .
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers. Maintain excellent feedback rating.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.

Owner

Verdi Organix
Chester, Virginia
02.2013 - 11.2015
  • Conducted research to analyze customers' behavior, including preferences, trends and purchasing habits.
  • Accelerated 10% profit margin in sales.
  • Developed and implemented targeted digital strategy to improve business performance.
  • Carried out day-day-day duties accurately and efficiently.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Resolved problems, improved operations and provided exceptional service.

Intern

The Art Rooms
Havre De Grace, MD
09.2009 - 12.2012
  • Worked with Store owner to design campaigns for store events, resulting in 35% increase in sales.
  • Tracked, measured and reported on trends for sales team analysis and decision making.
  • Managed customer expectations and helped navigate sales processes.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Orchestrated sales events and meetings, including preparing materials and setting up spaces.
  • Produced campaigns and specific marketing strategies for clients.
  • Produced engaging and successful marketing, advertising and website copy.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed stock orders and managed inventory levels.
  • Created visual marketing and styled window displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered incoming telephone calls, took down messages and provided information.

Point-of-Sale Representative

Chik-Fil-A
Aberdeen, MD
03.2009 - 08.2011
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Maximized store sales by 15% on weekly basis

Education

Bachelor of Science - Merchandise And Management

The Art Institute of York
York, PA
10.2009 - 12.2012

Skills

    Verbal and written communication

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Certification

Certified TESOL teacher, through Coursera.Org Arizona State University - 150 hour

Current

  • IBM in Data Science
  • Lean Six Sigma Yellow Belt

Timeline

Certified TESOL teacher, through Coursera.Org Arizona State University - 150 hour

01-2020

Online Retailer

Ebay
08.2019 - 03.2020

Owner

Verdi Organix
02.2013 - 11.2015

Bachelor of Science - Merchandise And Management

The Art Institute of York
10.2009 - 12.2012

Intern

The Art Rooms
09.2009 - 12.2012

Point-of-Sale Representative

Chik-Fil-A
03.2009 - 08.2011

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Sha'Neice Miller