Shaneika Lee
Kingston,Jamaica
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Hair Dresser
Self employed
Montego Bay
09.2019
- Provided comprehensive hair care services including cutting styling coloring and treatment applications, while managing client scheduling, product inventory, and financial transactions as an independent Hair Dresser.
Sales Representative
Flow
Montego Bay, Jamaica
01.2017 - 01.2018
- Delivered high-quality customer service and support, enhancing client satisfaction for both residential and business sectors
- Informed customers about product features and benefits, facilitating informed purchasing decisions
- Documented customer interactions and sales transactions meticulously, ensuring accuracy and accountability in record-keeping.
Housekeeper
Holiday Inn
Montego Bay, Jamaica
01.2016 - 01.2017
- Maintained optimal cleanliness and organization of guest rooms and common areas, adhering to rigorous standards
- Replenished room supplies and linens, preparing spaces for new and existing guests
- Addressed guest requests and concerns promptly delivering service with courtesy and professionalism.
Education
Community School of Cosmetologists
Montego Bay, Jamaica 2009-2010High School Diploma -
St Andrew Technical High School
Kingston, Jamaica07.2009
Skills
- Customer Service
- Hospitality
- Interpersonal Skills
- Communication Skills
- Problem-Solving
- Hotel Management Software
- Point-of-Sale Systems
- Hair styling techniques
- Appointment Scheduling
- Blow-Drying Expertise
- Chemical safety
- Hair Straightening
Timeline
Hair Dresser
Self employed
09.2019
Sales Representative
Flow
01.2017 - 01.2018
Housekeeper
Holiday Inn
01.2016 - 01.2017
Community School of Cosmetologists
High School Diploma -
St Andrew Technical High School