Shaneika Stinson
Atlanta,GA
Summary
Dynamic Human Resources Manager with a proven track record at Belk, enhancing employee retention through innovative training programs and streamlined recruitment processes. Skilled in employee relations and operations management, I successfully reduced turnover by implementing targeted strategies, fostering a positive workplace culture, and aligning HR initiatives with business goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Human Resources Manager
Belk
08.2025 - Current
- Developed and implemented employee training programs to enhance skill development and retention.
- Streamlined recruitment processes using ATS for efficiency in candidate selection and onboarding.
- Managed employee relations, resolving conflicts and fostering a positive workplace culture.
- Conducted performance evaluations, providing feedback to improve individual and team productivity.
- Analyzed HR metrics to identify trends, informing strategic workforce planning decisions.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Processed employee claims involving performance issues and harassment.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Motivated employees through special events and incentive programs.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
- Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
- Recruited top talent to maximize profitability.
Assistant General Manager
Ritz Carlton
Charlotte, NC
11.2023 - 07.2025
- Coordinated daily operations to enhance guest satisfaction and service efficiency.
- Developed and implemented training programs for staff to improve service delivery.
- Monitored inventory levels, ensuring optimal stock for seamless operations.
- Analyzed guest feedback to identify areas for service improvement and implement changes.
- Led initiatives to elevate brand standards and maintain luxury service expectations.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Operations Manager
Ritz Carlton
Atlanta, GA
06.2022 - 10.2023
- Streamlined operational procedures to enhance service delivery and guest satisfaction.
- Implemented staff training programs, improving team efficiency and performance consistency.
- Coordinated scheduling and resource allocation to optimize workflow across departments.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Night Auditor
Whitley Hotel
Buckhead, GA
04.2021 - 10.2022
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
- Provided guests with information about local attractions and services, enhancing their stay experience.
- Processed reservations and cancellations efficiently, optimizing room occupancy rates.
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
- Compiled and presented detailed reports on nightly revenue, aiding in financial planning and analysis.
Night Auditor
Residence Inn Marriott
McDonough, GA
11.2020 - 03.2021
- Conducted nightly audits of financial transactions to ensure accuracy and compliance with internal policies.
- Managed front desk operations, including check-ins and check-outs, ensuring exceptional customer service.
- Reconciled daily revenue reports, identifying discrepancies and resolving issues promptly.
- Assisted in maintaining inventory levels for supplies and amenities to enhance guest experience.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
Front Desk Supervisor
Courtyard Marriott Hotel
Decatur, GA
01.2020 - 04.2020
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored new staff on customer service standards and hotel procedures.
- Resolved guest complaints efficiently, enhancing overall satisfaction and loyalty.
- Managed scheduling for front desk staff, optimizing coverage during peak hours.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Attended staff meetings and brought issues to attention of upper management.
Guest Service Representative
Fairfield Inn Marriott
Albany, GA
04.2014 - 12.2019
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Managed check-in and check-out processes efficiently to enhance guest satisfaction.
- Coordinated with housekeeping staff to ensure timely room availability for guests.
- Maintained accurate records of guest interactions and transactions in property management system.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Education
Master of Science - Business Management
University of Phoenix
Tempe, AZ12-2024
Bachelor of Science - Business Management
Columbia Southern University
Orange Beach, AL05-2018
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Human resources operations
- Leadership development
- Customer service
- Team leadership
- Problem-solving
- Operations management
- Staff training
- Management
- Front desk operations
- Strong work ethic
- Decision-making
- Reservations
Accomplishments
12 plus years in Hospitality Management with Marriott & Hilton Hotel Brands.
Timeline
Human Resources Manager
Belk
08.2025 - Current
Assistant General Manager
Ritz Carlton
11.2023 - 07.2025
Operations Manager
Ritz Carlton
06.2022 - 10.2023
Night Auditor
Whitley Hotel
04.2021 - 10.2022
Night Auditor
Residence Inn Marriott
11.2020 - 03.2021
Front Desk Supervisor
Courtyard Marriott Hotel
01.2020 - 04.2020
Guest Service Representative
Fairfield Inn Marriott
04.2014 - 12.2019
Master of Science - Business Management
University of Phoenix
Bachelor of Science - Business Management
Columbia Southern University