Shaneika Walters
Cleveland
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Room Attendant
Intercontinental Hotels Group, Ihg
Cleveland
04.2025 - Current
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Provided guests with information about local attractions and services using a variety of resources.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
Room Attendant
Sandals Montego Bay
01.2021 - 03.2025
- Removed bed sheets and towels from rooms pretreat stains to maintain and restore linen Conditions.
- Completed pre cleaning duties by setting up cleaning Carts with fresh linen,cleaning Supplies and requested guest supplies.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Room Attendant
Riu reggae hotel
01.2017 - 01.2019
- Dusting and polishing furniture.
- Replacing used towels and other bathroom amenities.
- Sweeping and mopping floors.
- Emptying trash containers and ashtrays.
- Updating status of guest rooms on assignment sheet
Supervisor of Operations
Homeaway Villa Montego Bay
01.2012 - 01.2016
- Completed Managerial roles when required.
- Assist with all guest needs.
- Perform check-ins and check-outs as required.
- Maintain current and updated reports (arrivals, departures, in-house guest lists.
- Verify reservations upon guest arrival.
Pastry chef
Sunscape Resorts and Spas
08.2014 - 01.2015
- Prepare dessert.
- Make wedding cakes.
- Prepare lunch menu along with dinner.
- And prepare special desserts for romantic dinner.
Chef
Sunset Beach Resort and spas
08.2012 - 01.2014
- Chopping, slicing and seasoning food practices.
- Chopping, slicing and seasoning food.
- Maintaining cleanliness.
- Selecting and following recipes.
- Plan menus.
Customer service Representative
Alliance One
01.2010 - 01.2012
- Responding to customer inquiries concerning services and products.
- Knowing companies products and services to boost sales.
- Ensuring customer satisfaction and providing assistance when needed.
- Inform customers about product discounts and promotions.
Cashier
Fisher Trucking and Hardware
01.2009 - 01.2010
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items.
Education
High School Diploma -
St. James High School
06-2009
Skills
Certification
Heart Trust Academy
Chef Certification - 2014
Timeline
Room Attendant
Intercontinental Hotels Group, Ihg
04.2025 - Current
Room Attendant
Sandals Montego Bay
01.2021 - 03.2025
Room Attendant
Riu reggae hotel
01.2017 - 01.2019
Pastry chef
Sunscape Resorts and Spas
08.2014 - 01.2015
Chef
Sunset Beach Resort and spas
08.2012 - 01.2014
Supervisor of Operations
Homeaway Villa Montego Bay
01.2012 - 01.2016
Customer service Representative
Alliance One
01.2010 - 01.2012
Cashier
Fisher Trucking and Hardware
01.2009 - 01.2010
High School Diploma -
St. James High School