Shaneika Williams
Brooklyn,NY
Summary
To work in an environment where I will utilize skills while learning and developing new skills that will contribute to the growth and development of any organization that I become aligned to. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offer 2 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Island Flavor Restaurant and Caterers
Brooklyn, NY
04.2024 - 06.2024
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Monitored cashier performance, providing feedback as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Performed daily opening and closing procedures for the register area.
- Ensured compliance with all safety regulations while performing tasks.
- Processed refunds and exchanges according to company policy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
PCA
Riverview Health Institute
Ohio, IL
12.2021 - 09.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Answered questions from family members regarding patient's condition or care plan.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Shift Supervisor/crew Member
juici beef limited
Jamaica
06.2020 - 09.2020
- Followed all cash management and cash register policies and ensured proper cash management practices were followed by shift team
- Delivered legendary customer service to all customers by acting with customer comes first attitude and connecting with customer
- Provided feedback to store manager on partner performance during shift
- Organized opening and closing duties as assigned.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
warehouse clerk • fontana pharmacy
Fontana Pharmacy
01.2019 - 06.2020
- Received products and check for damaged
- Recorded all received items in computer system
- Returned any damaged products
- Maintained records of all activities and processes pertaining to our storehouse
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse up to safety and health regulations at all times.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Completed cycle counts and monthly inventory.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Education
No Degree - Patient Care Assistant
Care Skills Training School
Brooklyn NY10.2023
High School Diploma -
Edith Dalton James High
Jamaica, West Indies05.2013
Skills
- Patient-Focused Care
- Cultural Awareness
- Acute and Rehabilitative Care
- Blood Glucose Monitoring
- Taking Vital Signs
- Feeding Assistance
- Patient Care Activities
- Quality Patient Care
- Emotional Support
- Range of motion exercises
- Compassionate Care
- Meal Preparation
- Patient Observation
- Personal Hygiene Assistance
- ADL support
- Restocking supplies
Timeline
Cashier Team Lead
Island Flavor Restaurant and Caterers
04.2024 - 06.2024
PCA
Riverview Health Institute
12.2021 - 09.2023
Shift Supervisor/crew Member
juici beef limited
06.2020 - 09.2020
warehouse clerk • fontana pharmacy
Fontana Pharmacy
01.2019 - 06.2020
No Degree - Patient Care Assistant
Care Skills Training School
High School Diploma -
Edith Dalton James High
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