Shaneil Ebanks
Queens
Summary
Dynamic professional with extensive experience in excelling in project management, case management, stakeholder management, and outreach coordination. Proven track record in overseeing departmental events and managing case histories, while effectively guiding over 200 applicants through benefit eligibility processes. Skilled in vendor management and financial analysis, driving impactful results in social services.
Overview
6
6
years of professional experience
Work History
JOB OPPORTUNITY SPECIALIST
NYC HRA/DEPT OF SOCIAL SERVICES
09.2023 - Current
- Oversee planning and execution of monthly and annual departmental events
- Recertify Public Assistance cases for financial eligibility within agency-set timeframes.
- Guide applicants in setting up ACCESS HRA accounts and downloading the mobile app for case management.
- Manage case history through the Welfare Management System, HRA OneViewer, and the Paperless Office System.
- Assisted over 200 applicants with one-shot deal payments for rent arrears across various housing types.
Patient Services Consultant
Northwell Health U.S.A
07.2022 - 08.2023
- Completed reconciliations for insurance claim forms and payments.
- Supervised the follow up on outstanding accounts via telephone, written inquiry to patients and third-party payers.
- Reconciled balance reports, preparing pre-collection notices and other correspondence/bills.
- Verified insurance coverage for 400+ patients with third party carriers
- Managed onboarding of new staff members, ensuring applicable policy and procedure training.
Supervisor, Mental Wellness Projects & Initiatives
Services for the UnderServed Inc
01.2022 - 06.2022
- Coordinated annual departmental fundraising and staff events to enhance engagement.
- Managed over 30 vendor accounts to support departmental project initiatives.
- Identified services to assist clients with housing, including benefits, filing, and subsidy acquisition.
- Oversaw procurement of goods and services for eight neighborhood developments.
- Facilitated outreach and technical assistance for over 40 patient care providers on licensure issues.
Health Counselor/Administrative Assistant
Services For The Underserved U.S.A
05.2021 - 01.2022
- Coordinated department-wide events and initiatives as directed by management.
- Oversaw procurement of goods and services for department operations.
- Managed intake and referral documentation for over 200 new patients, facilitating inter-office coordination.
- Liaised with external partners to enhance programs supporting youth development and career transitions.
- Delivered checks, applications, and documents for the rental subsidy unit efficiently.
- Conducted orientation for new hires, emphasizing program guidelines and policies.
Finance Intern
Bank Of Nova Scotia
Jamaica
08.2019 - 06.2020
- Managed inventory, marketing initiatives, and promotional planning to maximize engagement.
- Collected all customer payments at time of service to ensure cash flow.
- Maintained prepayment journals and executed bank deposits for all collections.
- Resolved customer complaints while providing technical support to staff and clients.
- Prepared credit balance reports and issued pre-collection notices and correspondence.
Education
Urban Youth Ministry Leadership- Certification Program - Project Management & Event Planning
Urban Youth Workers Institute
New York, NY03-2024
Bachelor of Science - Banking and Finance
University of The West Indies
Mona Campus01-2023
Skills
- Project Management
- Event Planning
- CRM System Management
- Vendor management
- Case management
- Outreach coordination
- Policy development
- Financial analysis
References
- Miriam Hunte, MPA, miriamhunte1@mail.com, (917) 588-8093
- Sandy Howitt, MBA, s_howitt@hotmail.com, (718) 419-6102
Community Service
Unfinished Youth Ministries, Springfield Gardens Church of the Nazarene U.S.A, Youth Mentor & Event Coordinator, 01/01/21, Present, Develop and manage strategic community relations partnerships with various stakeholders to drive community impact., Coordinate and manage annual community outreach event for the church 300+ members.
Timeline
JOB OPPORTUNITY SPECIALIST
NYC HRA/DEPT OF SOCIAL SERVICES
09.2023 - Current
Patient Services Consultant
Northwell Health U.S.A
07.2022 - 08.2023
Supervisor, Mental Wellness Projects & Initiatives
Services for the UnderServed Inc
01.2022 - 06.2022
Health Counselor/Administrative Assistant
Services For The Underserved U.S.A
05.2021 - 01.2022
Finance Intern
Bank Of Nova Scotia
08.2019 - 06.2020
Urban Youth Ministry Leadership- Certification Program - Project Management & Event Planning
Urban Youth Workers Institute
Bachelor of Science - Banking and Finance
University of The West Indies
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