ShaNeil Harada
Mesa,AZ
Summary
Diligent Software Engineer with solid foundation in developing and maintaining software applications. Proven track record in implementing efficient code and contributing to significant projects. Demonstrated expertise in problem-solving and collaborating within cross-functional teams.
Overview
14
14
years of professional experience
Work History
Software Engineer
LabStats
03.2023 - 11.2025
- Developed software solutions using C#, Html, CSS, Javascript and Typescript to enhance application functionality.
- Collaborated with team members to troubleshoot and resolve coding issues efficiently.
- Participated in code reviews to ensure adherence to coding standards and best practices.
- Assisted in the design and implementation of user-friendly interfaces for applications.
- Conducted testing of software applications to identify bugs and improve performance.
- Documented development processes and technical specifications for team reference.
- Supported project management efforts by tracking tasks and contributing to sprint planning sessions.
- Refactored legacy code bases for improved maintainability, paving the way for easier future updates.
- Designed robust testing frameworks to validate functionality and ensure a high level of quality assurance.
- Mentored junior developers, sharing knowledge and expertise to support their professional growth and development within team.
Junior Software Developer
LabStats
11.2018 - 03.2023
- Collaborated with cross-functional teams to gather requirements and deliver software solutions.
- Analyzed and debugged code to improve application performance and reliability.
- Integrated third-party APIs to extend functionality of existing systems and services.
- Wrote unit tests to ensure code quality and reduce bugs in production environments.
- Assisted in the implementation of Agile methodologies to streamline project workflows.
- Provided technical support for end-users, resolving issues efficiently to maintain satisfaction.
- Documented software processes and procedures, facilitating knowledge sharing among team members.
QA Manager
LabStats
08.2016 - 11.2018
- Led cross-functional teams to develop and implement quality assurance protocols.
- Streamlined testing processes, enhancing efficiency and accuracy of software releases.
- Conducted regular audits to ensure compliance with industry standards and best practices.
- Mentored junior QA staff, fostering skill development and improving team performance.
- Collaborated with development teams to identify and resolve defects early in the lifecycle.
- Analyzed test results, providing actionable insights to improve product quality and user experience.
- Developed comprehensive test plans that aligned with project timelines and delivery goals.
- Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
- Developed an automated UI test suite using Selenium to automate greenlight testing.
Manager Technical Support
LabStats
04.2014 - 11.2018
- Led cross-functional teams to enhance operational efficiency and ensure project alignment with company goals.
- Developed and implemented strategic initiatives that improved overall departmental performance and employee engagement.
- Streamlined communication processes between departments, fostering collaboration and reducing response times.
- Mentored junior staff, cultivating talent and enhancing team capabilities through targeted training programs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed extensive technical documentation, including a customer knowledge base and software user manual.
Technical Support Engineer
LabStats
10.2011 - 04.2014
- Resolved technical issues for clients, ensuring quick and effective solutions.
- Collaborated with product teams to identify and address recurring customer challenges.
- Trained junior staff on troubleshooting techniques and product features.
- Developed and maintained comprehensive documentation for support processes and procedures.
- Implemented strategies to enhance customer satisfaction through improved service delivery.
- Conducted regular training sessions to enhance team skills and knowledge on emerging technologies.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Education
Bachelor of Science - Game And Simulation Programming
Devry University
Online06-2011
Skills
- SQL
- Object-oriented programming
- C#
- HTML
- CSS
- JavaScript
- Team collaboration
- Software development lifecycle
- Front-end development
- Code debugging
- Software development
- Project management
- Testing and debugging
- Git proficiency
- Troubleshooting and resolution
- Technical support
- API development
- Troubleshooting
- Microsoft NET
- Customer support
- Oral and written communications
- Technical documentation
- NET development
- Continuous improvement techniques
Timeline
Software Engineer
LabStats
03.2023 - 11.2025
Junior Software Developer
LabStats
11.2018 - 03.2023
QA Manager
LabStats
08.2016 - 11.2018
Manager Technical Support
LabStats
04.2014 - 11.2018
Technical Support Engineer
LabStats
10.2011 - 04.2014
Bachelor of Science - Game And Simulation Programming
Devry University