Shaneil Parke
Brooklyn,NY
Summary
Skilled operational assistant manager with a track record in workflow optimization and customer service excellence. Successfully coordinated daily operations to meet customer demands, enhancing overall team productivity. Demonstrated analytical abilities in monitoring key performance metrics, providing insights that drive strategic planning. Eager to contribute to organizational success through innovative solutions and effective team leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Station Warehouse Associate
Amazon
Queens, NY
11.2025 - 01.2026
- Maintained organized storage areas to optimize space and facilitate easy access.
- Assisted in developing process improvements that reduced operational delays.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Consistently lifted materials weighing as much as 50 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Collaborated with team members to streamline workflows and enhance productivity.
Operational Assistant Manager
Dollar Tree
04.2024 - 10.2025
- Developed strong relationships with vendors to negotiate better terms and ensure timely delivery of goods.
- Ensured compliance with health and safety regulations throughout operational activities.
- Supported the execution of special projects, ensuring they were completed on time and within scope.
- Monitored staff performance and provided constructive feedback to drive continuous improvement.
- Facilitated the coordination of daily operations to enhance team efficiency and productivity.
- Developed and implemented standard operating procedures to streamline workflow and improve service quality.
- Trained and mentored junior staff members to foster a culture of continuous improvement and professional development.
- Participated in strategic planning sessions to align operational objectives with long-term business goals.
- Monitored key performance indicators and provided analytical reports to senior management for informed decision-making.
Seasonal Helper Coordinator
UPS
Brooklyn, NY
10.2023 - 01.2024
- Managed daily operations by effectively scheduling staff shifts to meet fluctuating customer demands.
- Utilized scheduling software to streamline employee assignments and improve communication among team members.
- Assisted in monitoring employee attendance and adherence to schedules to maintain productivity levels.
- Provided administrative support by maintaining accurate records of employee hours and payroll data.
- Responded to customer inquiries and complaints with a focus on resolution and satisfaction.
Cashier
Key Food Supermarkets
Brooklyn, NY
01.2022 - 10.2023
- Processed customer transactions accurately and efficiently, maintaining a balanced cash drawer at all times.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall customer satisfaction.
- Maintained knowledge of store promotions and policies to provide accurate information to customers, enhancing their shopping experience.
- Handled customer complaints and returns with professionalism, working to resolve issues in a timely manner and maintain customer loyalty.
- Adapted to varying peak hours and customer volumes, demonstrating flexibility and efficiency in a fast-paced retail environment.
- Maintained a positive attitude in high-stress situations, contributing to a supportive and cohesive team atmosphere.
Education
High school diploma - undefined
Life Academy High School For Film And Music
01.2022
Skills
- Workflow Optimization Expert
- Customer Service Expert
- Team Training Expert
- Performance Monitoring Expert
- Adaptability Expert
- Time Management Expert
- Team Leadership Expert
Certification
Driver's License
Languages
English Native
Timeline
Delivery Station Warehouse Associate
Amazon
11.2025 - 01.2026
Operational Assistant Manager
Dollar Tree
04.2024 - 10.2025
Seasonal Helper Coordinator
UPS
10.2023 - 01.2024
Cashier
Key Food Supermarkets
01.2022 - 10.2023
High school diploma - undefined
Life Academy High School For Film And Music