Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Shaneisha Cobey

Waldorf,MD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sandwich Artist

NSR Marts
05.2022 - Current
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Assisted customers in choosing menu items by providing food complementing information.

Sales Associate

Lidl
10.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

CNA - Certified Nursing Assistant

Complete Care
10.2020 - 08.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Cashier/Customer Service

SP Parking
01.2019 - 07.2020
  • Issue claim tickets to drivers entering and exiting parking garage and calculate and collect the fee when they leave.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Education

High school diploma - Nursing

Westlake High School
Waldorf, MD
06.2013

Skills

  • Nursing
  • Patient Care
  • Customer service
  • Cashiering
  • Leadership
  • Team Work
  • Time management
  • Self management
  • Flexibility
  • Reliability
  • Food Preparation

Certification

CNA

Awards

Nursing Assistant, 11/01/20, Successful completion of the 120.0 hour Genesis Healthcare Nursing Assistant Training Program At LaPlata Center.

Timeline

Sandwich Artist

NSR Marts
05.2022 - Current

Sales Associate

Lidl
10.2021 - 04.2022

CNA - Certified Nursing Assistant

Complete Care
10.2020 - 08.2021

Cashier/Customer Service

SP Parking
01.2019 - 07.2020

High school diploma - Nursing

Westlake High School

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Shaneisha Cobey