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Associate Principal Engineer

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Motivated Medical Anthropology student at UVA with a solid foundation in biology and a focus on healthcare ethics and care practices. Experienced in exploring the intersection of medicine and humanities, fostering a comprehensive understanding of patient care. Committed to continuous learning and expanding perspectives on medical practices and healthcare systems.

Customer-focused professional with 17 years of experience helping clients succeed across real estate, coworking, banking, and hospitality. Known for building strong relationships, guiding customers through onboarding and account management, and driving retention with measurable results (90%+ NPS, 95% occupancy, 22% upsell rates). Skilled in CRM tools including Salesforce, SAP CX, and Yardi, and currently completing CCSM certification to further strengthen Customer Success expertise.

Award-winning Customer Experience leader with extensive expertise in customer engagement, community building, and advocacy. Successfully connected over 100 customer communities into a unified rewards, advocacy, and product marketing platform, earning the prestigious BAMMIE Award for innovation.
Skilled in leveraging AI and SaaS solutions, fostering strong customer relationships, and driving loyalty through scalable, customer-centric strategies.
Collaborative team player with a proven ability to align cross-functional teams, including product, marketing, and sales, to deliver exceptional enterprise technology experiences.

Self - driven and performance oriented Professional with 8+ years of experience in Loyalty SAAS Company. Passionately committed to transforming and strengthening stakeholder relationships through "value-driven" engagements. Firm believer that technological adoption and advancements are the way ahead. Expertise in Customer Success, Account Farming, Product Adoption, Process Optimization and Loyalty Management. Thorough understanding of Loyalty Marketing, Omni Channel CRM, Retail CX, Vendor Management, NPS Management and cross-department strategy building

SHANEISHA COBEY

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Food Service Worker

Store Associate

Sandwich Artist

Certified Nursing Assistant (CNA)

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Food Service Worker

Store Associate

Sandwich Artist

Certified Nursing Assistant (CNA)

High School -

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