Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaneja Brown

Washington

Summary

  • Professional support specialist prepared for this role with strong foundation in administrative and operational assistance. Proven expertise in streamlining processes and facilitating effective communication across teams. Focused on collaborative efforts and adapting to changing requirements, ensuring consistent and reliable results.
  • Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.
  • Experienced with administrative support, coordination, and task management. Utilizes excellent organizational skills to improve efficiency and streamline workflows. Track record of fostering effective communication and collaboration within teams.
  • Program Support Assistant assisting supervisory teams, including clerical requests, data analysis and report production. Enjoyed creating clear communications for staff members and program participants.
  • Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience

Work History

Program Support Assistant

Department of Human Services
12.2023 - Current
  • Serves as ESA on-boarding advisor for all employees onto provide advisory on a variety of business operations, activities, such as processes and procedures
  • Serve as ESA’s primary lead for ESA building access, equipment distribution, in addition to equipment replacement/distribution, etc
  • Utilize PASS (Procurement Automated Support System) to monitor invoice activity and conduct audits to ensure the accuracy of requisitions etc
  • Create and manage multiple spreadsheets to track vendor invoice activity against the purchase order to perform financial reconciliations to ensure invoices are within the budget provided
  • Utilize Microsoft PowerPoint to create visual presentations of variety of information (written text, charts/graphs, etc.) to present to groups and leadership as required
  • Serve as the ESA lead for ESA 64 NYA building fob insurances, access programming, equipment and telecommunications activities
  • Provide guidance and recommendations to various staff regarding operations matters presented for resolution
  • Serves as the lead for ESA Telework equipment deployment
  • Department of Human Services (DHS) – Economic Security Administration (ESA) Office of Administrative Support (OAS)
  • Actively participated in training sessions to enhance professional skills that positively impacted job performance.
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
  • Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
  • Provided general program information and assistance.
  • Developed strong relationships with vendors and partners to ensure timely delivery of goods/services necessary for program success.
  • Served as a liaison between the program team and other departments, fostering strong working relationships and ensuring clear communication channels.
  • Maintained accurate records of project documents, facilitating easy access to essential information for all stakeholders involved.

Program Support Assistant

Government of the District of Columbia
11.2019 - 12.2023
  • Serves as ESA on-boarding advisor for all employees onto provide advisory on a variety of business operations, activities, such as processes and procedures
  • Serve as ESA’s primary lead for ESA building access, equipment distribution, in addition to equipment replacement/distribution, etc
  • Utilize PASS (Procurement Automated Support System) to monitor invoice activity and conduct audits to ensure the accuracy of requisitions etc
  • Create and manage multiple spreadsheets to track vendor invoice activity against the purchase order to perform financial reconciliations to ensure invoices are within the budget provided
  • Utilize Microsoft PowerPoint to create visual presentations of variety of information (written text, charts/graphs, etc.) to present to groups and leadership as required
  • Serve as the ESA lead for ESA 64 NYA building fob insurances, access programming, equipment and telecommunications activities
  • Provide guidance and recommendations to various staff regarding operations matters presented for resolution
  • Serves as the lead for ESA Telework equipment deployment
  • Department of Human Services (DHS) – Economic Security Administration (ESA) Office of Administrative Support (OAS)

Clerical Assistant

Government of the District of Columbia
02.2018 - 11.2019
  • Company Overview: Department of Human Services (DHS) – Economic Security Administration (ESA) Office of Administrative Support (OAS)
  • Answered general phone inquiries using a professional and courteous manner
  • Used computer word processing/ MS Word to create labels, to prepare reports, memos, and other documents
  • Updated and ensured the accuracy of the organization’s information database using MS Excel
  • Coded and filed records, inventoried supplies and equipment according to the established procedures
  • Coordinated the maintenance of office equipment and assisted with the distribution of customers benefits forms
  • Used general office equipment to fax, scan, copy and email various documents
  • Researched information using the internet for special projects
  • Creates and Submits agency level position descriptions for District validation and Classification
  • Development presentation
  • Processed Equifax (TALX Invoices)
  • Processed Translation Services Invoices
  • Department of Human Services (DHS) – Economic Security Administration (ESA) Office of Administrative Support (OAS)

Office Clerk

Government of the District of Columbia
10.2015 - 02.2018
  • Company Overview: Department of Human Services (DHS) – Economic Security Administration (ESA) Office of Administrative Support (OAS)
  • Answered general phone inquiries using a professional and courteous manner
  • Used computer word processing/ MS Word to create labels, to prepare reports, memos, and other documents
  • Updated and ensured the accuracy of the organization’s information database using MS Excel
  • Coded and filed records, inventoried supplies and equipment according to the established procedures
  • Coordinated the maintenance of office equipment and assisted with the distribution of customers benefits forms
  • Used general office equipment to fax, scan, copy and email various documents
  • Researched information using the internet for special projects
  • Department of Human Services (DHS) – Economic Security Administration (ESA) Office of Administrative Support (OAS)

Summer Intern/Clerical Assistant (D.O.E.S. Summer Program)

Government of the District of Columbia
06.2015 - 08.2015
  • Company Overview: Department of Human Services (DHS) – Economic Security Administration (ESA) Office of Administrative Support (OAS)
  • Answered general phone inquiries using a professional and courteous manner
  • Used computer word processing/ MS Word to create labels, to prepare reports, memos, and other documents
  • Updated and ensured the accuracy of the organization’s information database using MS Excel
  • Coded and filed records, inventoried supplies and equipment according to the established procedures
  • Coordinated the maintenance of office equipment and assisted with the distribution of customers benefits forms
  • Used general office equipment to fax, scan, copy and email various documents
  • Researched information using the internet for special projects
  • Department of Human Services (DHS) – Economic Security Administration (ESA) Office of Administrative Support (OAS)

Part-Time Food Services

ZOUP
10.2014 - 04.2015
  • Clean all work areas, equipment, dishes, utensils, and silverware and ensure they are stored appropriately
  • Package take-out food and/or serve to customers
  • Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets
  • Prepaid and settled payments of bill for the orders served

Part-Time Food Services

Noodles & Company
02.2014 - 07.2014
  • Clean all work areas, equipment, dishes, utensils, and silverware and ensure they are stored appropriately
  • Package take-out food and/or serve to customers
  • Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets
  • Prepaid and settled payments of bill for the orders served

Part-Time Cashier

Walgreens
08.2013 - 12.2013
  • Solve billing problems and handled customer inquiries
  • Responsible for balanced cash draw at close of shift
  • Responsible for back up inventory ordering and shelf stocking
  • Attend to customers concerns and request
  • Place grocery items in paper, plastic, or cloth bags
  • Check for misplaced items and put them back in their assigned shelves

Summer Intern Bank Teller

Bank of America
03.2013 - 08.2013
  • Company Overview: Woodley Park
  • Assumed a leadership role in the absence of the supervisor and maintain that the bank floor operated normally
  • Process standard teller transactions for customers including serving clients account, accepting loans payments, managing safe deposit box payments, cashing checks, balancing cash drawers
  • Adhered to strict safe deposit box operations and guidelines
  • Woodley Park

Summer Intern/Clerical Assistant (D.O.E.S. Summer Program)

Government of the District of Columbia
06.2012 - 08.2012
  • Company Overview: Department of Human Services (DHS) - Economic Security Administration (ESA) Office of Administrative Support (OAS)
  • Answer general phone inquiries using a professional and courteous manner
  • Use computer word processing, labels, and database software to prepare reports, memos, and documents
  • Update and ensure the accuracy of the organization’s database for position descriptions
  • Code and file materials according to the established procedures
  • Coordinate the maintenance of office equipment
  • Department of Human Services (DHS) - Economic Security Administration (ESA) Office of Administrative Support (OAS)

Summer Intern Architectural and Designing

University of the District of Columbia
06.2010 - 08.2010
  • Completed extensive training in sales and customer service, as well as specialized training in multiple product areas including tools, electrical, plumbing, lumber, flooring, lighting, hardware and garden
  • Developed alternative designs and maintained concept throughout the project
  • Developed a solid knowledge of an extensive array of tools, hardware and building materials

Education

Bachelor of Science - Business Administration

University of District of Columbia
Washington, DC
05-2023

Skills

  • - Excellent oral communication, writing and reading skills
  • - Highly skilled in customer service
  • - Able to work in a team and independently
  • - Quick/ detail- oriented
  • - Knowledge of Microsoft Word, Excel and PowerPoint
  • - Knowledge of PASS
  • - Basic Knowledge of District’s new financial systems DIFS

Timeline

Program Support Assistant

Department of Human Services
12.2023 - Current

Program Support Assistant

Government of the District of Columbia
11.2019 - 12.2023

Clerical Assistant

Government of the District of Columbia
02.2018 - 11.2019

Office Clerk

Government of the District of Columbia
10.2015 - 02.2018

Summer Intern/Clerical Assistant (D.O.E.S. Summer Program)

Government of the District of Columbia
06.2015 - 08.2015

Part-Time Food Services

ZOUP
10.2014 - 04.2015

Part-Time Food Services

Noodles & Company
02.2014 - 07.2014

Part-Time Cashier

Walgreens
08.2013 - 12.2013

Summer Intern Bank Teller

Bank of America
03.2013 - 08.2013

Summer Intern/Clerical Assistant (D.O.E.S. Summer Program)

Government of the District of Columbia
06.2012 - 08.2012

Summer Intern Architectural and Designing

University of the District of Columbia
06.2010 - 08.2010

Bachelor of Science - Business Administration

University of District of Columbia

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Shaneja Brown