Shaneka Barkley
Charlotte,NC
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 2 years of related experience. Meticulous and hardworking Unit Secretary with strong foundation. Dedicated Unit Secretary professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Unit Secretary
Atrium Health Pineville
01.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Provided information for patient admissions and discharges to foster timely processing.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Performed various administrative tasks by filing, copying and faxing documents.
Healthcare Technician
Atrium Health Pineville
04.2012 - Current
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Streamlined communication between healthcare team members, ensuring prompt attention to patient needs and concerns.
- Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.
- Demonstrated proficiency in operating various medical equipment such as EKG machines, blood pressure monitors, glucose meters, and pulse oximeters for accurate data collection.
- Prevented bedsores and enhanced mobility through regular repositioning, range-of-motion exercises, and skin assessments for at-risk patients.
- Fostered strong relationships with patients and their families, addressing any concerns or questions related to their healthcare journey.
- Enhanced patient satisfaction by providing compassionate assistance with daily living activities.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information with discretion and professionalism.
- Contributed to efficient workflow by accurately maintaining patient records and updating charts in a timely manner.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Cared for patients by providing personal assistance and ambulation.
Certified Nursing Assistant
Novant Healthcare- Presbyterian Medical Center
06.2010 - 06.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Delivered high-quality care to 12 patients in hospital facility.
- Facilitated personal hygiene management, feeding and ambulation.
- Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Diploma - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2017
Associate of Science - Medical Billing & Coding
Colorado Technical University
Colorado Springs, CO09.2009
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- Incoming Call Management
- Patient chart maintenance
- Unit secretary training
- Nursing station operations
- Patient data confidentiality
- Patient Records Maintenance
- Professional telephone etiquette
- Medical Charting
- Data Entry
- Time Management
- Collaboration and Teamwork
- HIPAA Compliance
- Patient Health Information Access
- Documentation and Recordkeeping
- Adaptable and Flexible
- Epic Systems
- CPR Certified
- Heartsaver First Aid CPR AED
- Data Entry Software
- EHR Software
- Basic Life Support for Health Care Providers
- BLS Certified
- Equipment Troubleshooting and Maintenance
Timeline
Unit Secretary
Atrium Health Pineville
01.2023 - Current
Healthcare Technician
Atrium Health Pineville
04.2012 - Current
Certified Nursing Assistant
Novant Healthcare- Presbyterian Medical Center
06.2010 - 06.2013
Diploma - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Associate of Science - Medical Billing & Coding
Colorado Technical University
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