Shaneka Brooks
Phoenix,USA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Burnish Aggregates Limited
01.2022 - 01.2024
- Ensure compliance with regulatory requirements and accounting standards.
- Manage cash flow, accounts payable, and accounts receivable processes.
- Prepare and process invoices, expense reports, and payroll transactions.
- Monitor production schedules and adjust resources as needed to meet production targets.
- Coordinate with maintenance teams to ensure equipment reliability and minimize downtime.
- Work closely with regulatory agencies to obtain necessary permits and licenses for operations.
- Liaise with customers to understand their needs and requirements, ensuring timely delivery of quality products and services.
- Recruit, train, and mentor operations and administrative staff to ensure high levels of competency and performance.
- Provide leadership and guidance to staff, fostering a culture of teamwork, accountability, and continuous improvement.
Billing Lead & Financial Analyst
US Bank [ talech]
Arizona, USA
01.2018 - 01.2024
- Assist customers with billing inquiries, including invoice clarification, payment issues, and pricing questions.
- Resolve billing disputes, provide clear explanations for charges, and process refunds, credits, and adjustments as needed.
- Investigate and resolve payment failures, declined transactions, and other billing-related issues.
- Handle subscription-related requests, including upgrades, downgrades, renewals, and cancellations.
- Manage recurring billing processes, ensure accurate invoicing, and monitor account balances to notify customers of overdue payments.
- Update customer billing information, including payment methods and contact details
- Assist customers with unlocking and deleting apps that have been restricted or need removal due to billing issues.
- Facilitate the process of transferring account ownership when a business change hands
- Implement retention strategies to reduce churn and increase customer lifetime value.
- Participate in ad hoc projects related to subscriptions and the migration of the existing billing platform from Netsuite to Zuora.
Accounting Staff Trainee
Best Western Premier Grand Canyon
Arizona, USA
01.2016 - 01.2017
- Prepared Daily Cash Report and reconciled cash receipts with cash for each day.
- Assisted with preparing monthly Inventory Count and Report.
- Assisted in monthly inventory counts and reports, including creating inventory worksheets in Excel to calculate Cost of Goods Sold (COGS) for the Food and Beverage and Retail departments.
- Supported posting journal entries to the General Ledger (GL) and reconciling accounts for monthly financial statements.
- Verified bank deposits, direct deposits, and wire transfers against GL records.
- Prepared Bank Reconciliation, Sales Tax report monthly.
- Completed various tasks such as accounts receivable, accounts payable, and bookkeeping as assigned, demonstrating versatility within the department.
- Served as a liaison for vendors and contractors.
Education
BSc. Management Studies - Accounting
University of The West Indies, Mona
01.2015
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University of the West Indies, St. Augustine
01.2012
Skills
- Ambitious CPA candidate
- Skilled in customer support
- Skilled in Microsoft Office applications
- Skilled in financial software
- Expert in bank reconciliation
- Financial statement preparation
- Strong time management skills
Certification
State of Arizona | Life & Health Insurance License 2019-Current
Timeline
Operations Manager
Burnish Aggregates Limited
01.2022 - 01.2024
Billing Lead & Financial Analyst
US Bank [ talech]
01.2018 - 01.2024
Accounting Staff Trainee
Best Western Premier Grand Canyon
01.2016 - 01.2017
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University of the West Indies, St. Augustine
BSc. Management Studies - Accounting
University of The West Indies, Mona