Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaneka Brooks

Phoenix,USA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

Burnish Aggregates Limited
01.2022 - 01.2024
  • Ensure compliance with regulatory requirements and accounting standards.
  • Manage cash flow, accounts payable, and accounts receivable processes.
  • Prepare and process invoices, expense reports, and payroll transactions.
  • Monitor production schedules and adjust resources as needed to meet production targets.
  • Coordinate with maintenance teams to ensure equipment reliability and minimize downtime.
  • Work closely with regulatory agencies to obtain necessary permits and licenses for operations.
  • Liaise with customers to understand their needs and requirements, ensuring timely delivery of quality products and services.
  • Recruit, train, and mentor operations and administrative staff to ensure high levels of competency and performance.
  • Provide leadership and guidance to staff, fostering a culture of teamwork, accountability, and continuous improvement.

Billing Lead & Financial Analyst

US Bank [ talech]
01.2018 - 01.2024
  • Assist customers with billing inquiries, including invoice clarification, payment issues, and pricing questions.
  • Resolve billing disputes, provide clear explanations for charges, and process refunds, credits, and adjustments as needed.
  • Investigate and resolve payment failures, declined transactions, and other billing-related issues.
  • Handle subscription-related requests, including upgrades, downgrades, renewals, and cancellations.
  • Manage recurring billing processes, ensure accurate invoicing, and monitor account balances to notify customers of overdue payments.
  • Update customer billing information, including payment methods and contact details
  • Assist customers with unlocking and deleting apps that have been restricted or need removal due to billing issues.
  • Facilitate the process of transferring account ownership when a business change hands
  • Implement retention strategies to reduce churn and increase customer lifetime value.
  • Participate in ad hoc projects related to subscriptions and the migration of the existing billing platform from Netsuite to Zuora.

Accounting Staff Trainee

Best Western Premier Grand Canyon
01.2016 - 01.2017
  • Prepared Daily Cash Report and reconciled cash receipts with cash for each day.
  • Assisted with preparing monthly Inventory Count and Report.
  • Assisted in monthly inventory counts and reports, including creating inventory worksheets in Excel to calculate Cost of Goods Sold (COGS) for the Food and Beverage and Retail departments.
  • Supported posting journal entries to the General Ledger (GL) and reconciling accounts for monthly financial statements.
  • Verified bank deposits, direct deposits, and wire transfers against GL records.
  • Prepared Bank Reconciliation, Sales Tax report monthly.
  • Completed various tasks such as accounts receivable, accounts payable, and bookkeeping as assigned, demonstrating versatility within the department.
  • Served as a liaison for vendors and contractors.

Education

BSc. Management Studies - Accounting

University of The West Indies, Mona
01.2015

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University of the West Indies, St. Augustine
01.2012

Skills

  • Ambitious CPA candidate
  • Skilled in customer support
  • Skilled in Microsoft Office applications
  • Skilled in financial software
  • Expert in bank reconciliation
  • Financial statement preparation
  • Strong time management skills

Certification

State of Arizona | Life & Health Insurance License 2019-Current

Timeline

Operations Manager

Burnish Aggregates Limited
01.2022 - 01.2024

Billing Lead & Financial Analyst

US Bank [ talech]
01.2018 - 01.2024

Accounting Staff Trainee

Best Western Premier Grand Canyon
01.2016 - 01.2017

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University of the West Indies, St. Augustine

BSc. Management Studies - Accounting

University of The West Indies, Mona

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