Shaneka Carrothers
Little Rock,AR
Summary
Highly experienced in customer service where I have the ability to perform above average tasks in the following areas; Management, Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Multi-line Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Teletech
Little Rock, AR
10.2021 - 05.2024
- Manage large amount of inbound and outbound calls in a timely manner
- Follow communication 'script' when handling different topics
- Identify customers needs, clarify information, research every issue, and solutions and/or alternatives
- Ordered members cards
- Assigned members to appropriate primary care practitioners based off of location, needs, and insurance information
- Schedule member's annual wellness examines based off annual insurance mandatory qualifications.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
Shift Manager
Burger King
Little Rock, AR
07.2016 - 09.2021
- Work with the Owner/Operator, as part of a high performance leadership team, to execute our business strategy
- Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
- Works with executive team to ensure appropriate daily and restaurant staffing levels
- Responsible for inventory management and facilities management
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
- Complete understanding of each key position in both the front and back of the store
- Verifies completion of all operational assessment tools
- Counted cash draws and safes to ensure adequate cash supply.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Trained new employees on company policies, procedures, and job responsibilities.
- Enforced safety standards throughout the store including proper use of equipment.
Shift Manager
Hardees
Little Rock, AR
10.2014 - 06.2017
- Described product to customers and explained details and care for merchandise
- Demonstrated reliability by serving as a trusted key holder responsible for store opening and closing
- Answered product questions with up-to-date knowledge of sales and store promotions
- Assisting with interior visual displays
- Maintained cleanliness and presentation of the stock room and production floor
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured compliance with food safety regulations and quality standards.
Education
Some College (No Degree) - Associate of Arts With Business Fundamentals
University of Phoenix
Tempe, AZDiploma -
Central High-school
Little Rock, ARSkills
- Training development aptitude
- Credit card processing
- Adaptable
- Quick Learner
- Strategic sales knowledge
- Reliable
- Multi-line phone talent
- Proficient in cash management
- Interviewing
- Appointment Scheduling
- Product Knowledge
- Paperwork Processing
- Data Entry
- Scheduling
- Complaint resolution
- Store maintenance
- Order Fulfillment
- Customer Service
- Multi-Task Management
- Positive and professional
- Problem-solving abilities
- Sales closing
- Problem Resolution
Timeline
Customer Service Representative
Teletech
10.2021 - 05.2024
Shift Manager
Burger King
07.2016 - 09.2021
Shift Manager
Hardees
10.2014 - 06.2017
Some College (No Degree) - Associate of Arts With Business Fundamentals
University of Phoenix
Diploma -
Central High-school
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