Shaneka Dowdell
Opelika,AL
Summary
Proven track record in enhancing customer satisfaction and quality assurance, notably at STC Solutions LLC. Skilled in problem-solving and attentive listening, I excel in resolving customer complaints and ensuring product quality, significantly boosting loyalty and operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
STC Solutions LLC
04.2023 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Quality Assurance
Sodecia
03.2019 - 03.2023
- Performed regular audits of inspection equipment, guaranteeing accuracy and reliability during each inspection cycle.
- Inspected inbound products at receiving for quality issues.
- Conducted pre-production inspections to ensure all materials met required specifications before entering production lines.
- Safeguarded customer satisfaction by ensuring that only top-quality products were shipped out for distribution.
Patient Care Taker
Interim Home Care
01.2020 - 01.2025
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Enhanced patient recovery by closely monitoring vital signs, administering medications, and following treatment plans.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
Customer Service Representative
Walmart
01.2018 - 03.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Greeted customers and provided outstanding customer service.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
High School Diploma -
Loachapoka High School
Loachapoka, AL05-2016
Skills
- Customer service
- Problem-solving
- Attentive Listening
- Responsive to New Challenges
- Customer satisfaction measurement
- Relationship building
- Quality assurance controls
- Quality control
Timeline
Customer Service Representative
STC Solutions LLC
04.2023 - 01.2025
Patient Care Taker
Interim Home Care
01.2020 - 01.2025
Quality Assurance
Sodecia
03.2019 - 03.2023
Customer Service Representative
Walmart
01.2018 - 03.2019
High School Diploma -
Loachapoka High School
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