Shaneka Duncan
Jacksonville,FL
Summary
Accomplished Operations Manager with a proven track record at SOS Security Services, enhancing team performance and customer satisfaction through expert oversight and strategic staff management. Skilled in operations management and exceptional customer service, demonstrated by successfully developing and implementing staff training initiatives, leading to increased accountability and improved service delivery.
Overview
15
15
years of professional experience
Work History
Site Supervisor
Allied Universal Security Services
10.2022 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Operations Manager
SOS Security Services
10.2009 - 10.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
No Degree - Cosmetology Education
North Florida Institute
Jacksonville 09.2003
High School Diploma -
Edward H. White High School
Jacksonville, FL06.1999
Skills
- Team Supervision
- Site coordination
- Site Safety
- Staff Management
- Compliance Monitoring
- Project Oversight
- Operations Management
- Security management
- Worker Supervision
- Team Leadership
- Following Instructions
- Employee Training
- Site Inspection
- Supply Ordering
- Hiring and Onboarding
- Business Administration
- Excellent customer service
- Customer service orientation
- Exceptional customer service
Timeline
Site Supervisor
Allied Universal Security Services
10.2022 - Current
Operations Manager
SOS Security Services
10.2009 - 10.2022
No Degree - Cosmetology Education
North Florida Institute
High School Diploma -
Edward H. White High School
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