Summary
Overview
Work History
Education
Skills
Timeline
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SHANEKA FARMER

Memphis,TN

Summary

Dynamic Accounts Receivable Clerk with proven expertise at Black Farmer's & Agriculturalists Association in collections and invoice processing. Recognized for enhancing customer relationships through exceptional service and reducing outstanding balances. Skilled in time management and payment posting, ensuring accuracy and efficiency in financial operations.

Overview

10
10
years of professional experience

Work History

Accounts Receivable Clerk / Member Specialist

Black Farmer's & Agriculturalists Association
09.2017 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
  • Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.

POST CLOSER

READY SIGNING AND CLOSING SERVICES
06.2024 - 11.2024
  • Checked accuracy and completeness of all paperwork.
  • Conducted thorough reviews of closed loan files for accuracy and completeness.
  • Worked with warehouse banks to manage shipment of collateral documents.
  • Improved workflow efficiency by implementing an organized filing system for closed loans.

Clerk

Nike Company Store
02.2015 - 08.2018
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Cashier/Office Assistant

Family Dollar Distribution
06.2016 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Computer And Information Systems

RALEIGH EGYPT HIGH SCHOOL
Memphis, TN
07-2021

Skills

  • Collections
  • Invoice processing
  • Time management
  • Payment posting

Timeline

POST CLOSER

READY SIGNING AND CLOSING SERVICES
06.2024 - 11.2024

Accounts Receivable Clerk / Member Specialist

Black Farmer's & Agriculturalists Association
09.2017 - Current

Cashier/Office Assistant

Family Dollar Distribution
06.2016 - 10.2017

Clerk

Nike Company Store
02.2015 - 08.2018

Computer And Information Systems

RALEIGH EGYPT HIGH SCHOOL

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