Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaneka Gosa

Woodlawn,TN

Summary

Driven by a results-focused approach, I excelled at USPS by leveraging my exceptional communication and critical thinking skills. My ability to adapt quickly and work collaboratively ensured a significant improvement in customer satisfaction and operational efficiency. Renowned for my problem-solving abilities and attention to detail, I consistently exceeded productivity goals, underscoring my commitment to excellence and team success.

If your looking for and organized and dependable candidate who can be successful at managing multiple priorities while maintaining a positive attitude. Look no further, you have found the candidate. Regardless as to the job or task I am working I always have a willingness to take on added responsibilities to meet team goals.

I am passionate about the job and tasks I take on and process strong organizational skills. When working I will go above and beyond to achieve and surpass company goals.

Overview

24
24
years of professional experience

Work History

PSE-SSDA

USPS
12.2022 - 06.2023
  • Self-motivateD, with a strong sense of personal responsibility.
  • WorkeD effectively in fast-paced environments.
  • SkilleD at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly anD adapt to new situations.
  • Excellent communication skills, both verbal anD written.
  • WorkeD well in a team setting, providing support and guidance.
  • DemonstrateD respect, friendliness and willingness to help wherever needed.
  • AssisteD with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning anD committed to continual improvement.
  • WorkeD flexible hours across night, weekend, and holiday shifts.
  • ManageD time efficiently in order to complete all tasks within deadlines.
  • OrganizeD and detail-oriented with a strong work ethic.
  • ProveD successful working within tight deadlines and a fast-paced environment.
  • PaiD attention to detail while completing assignments.
  • UseD critical thinking to break down problems, evaluate solutions and make decisions.
  • StrengtheneD communication skills through regular interactions with others.
  • ADaptable and proficient in learning new concepts quickly and efficiently.
  • LearneD and adapted quickly to new technology and software applications.
  • DevelopeD strong time management and accuracy skills when processing, accepting, and distributing mail and all store products.
  • Strong knowleDge and skills in the dispatching of all out going mail.
  • UnDerstands and completely abides by all federal rules pertaining to PII of everyone, to include customers, employees, and and all.
  • Daily orDering and count of store inventory.
  • Fast, accurate, anD distinguished in sorting of incoming and outgoing mail.
  • Opening anD Closing of 2 different USPS locations.
  • Customer counter services; selling of proDucts, money orders, delivering packages, cashing/issuing money orders.
  • Strong knowleDge in postal regulations, guidelines, and rules.
  • ResolveD customer complaints professionally, leading to improved customer relations and loyalty.
  • HanDled multiple payment methods securely, minimizing discrepancies and potential losses.
  • AnswereD questions about store policies and addressed customer concerns.
  • Distribution of P.O. BOXES AND KEYS. D
  • Store Opening/Closing ProceDures to include Bank Deposits and Safe Count.
  • GreeteD customers entering store and responded promptly to customer needs.
  • WelcomeD customers and helped determine their needs.
  • WorkeD flexible schedule and extra shifts to meet business needs.
  • OperateD cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • StockeD, tagged and displayed merchandise as required.
  • CounteD money in cash drawers at beginning and end of shifts to maintain accuracy.
  • AssisteD customers with returns, refunds and resolving transaction issues.
  • RestockeD and organized merchandise in front lanes.
  • HelpeD customers complete purchases, locate items, and join reward programs.
  • MaintaineD a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • AssisteD customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • EnhanceD customer satisfaction by providing efficient and accurate cash transactions.
  • WorkeD closely with shift manager to solve problems and handle customer concerns.
  • ContributeD to store success by maintaining high standards of cleanliness throughout the facility.
  • ADdressed customer needs and made product recommendations to increase sales.
  • MentoreD new employees on cashier duties and best practices, improving overall staff performance.
  • EnsureD compliance with company policies and procedures while processing transactions efficiently.
  • ProviDed backup support for other departments when needed, showcasing versatility within the retail environment.
  • StreamlineD checkout process for increased efficiency and reduced waiting times.
  • ADapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • CollaborateD with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • ImproveD transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • ManageD inventory levels effectively, reducing stock shortages and minimizing wastage.
  • PromoteD store promotions and incentive programs to increase overall sales revenue.
  • Proactively aDdressed long lines by opening additional registers when necessary, enhancing customer experience.
  • ExceeDed productivity goals through consistent attention to detail and organization during busy shifts.
  • OperateD cash register to record transactions accurately and efficiently.
  • PerformeD cash, card and check transactions to complete customer purchases.
  • SupporteD management in implementing operational improvements such as updated training manuals or revised schedules.
  • PreventeD loss by vigilantly monitoring potential theft or fraud situations instore.
  • UpsolD additional products and services to customers, increasing revenue.
  • HanDled cash with high accuracy and took care to check bills for fraud.
  • UseD POS system to enter orders, process payments and issue receipts.

Tank Engineer

US Army
01.2001 - 04.2004
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Prepared action plans for problematic processes and assets.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Applied lean principles to enhance efficiency and reduce waste in various engineering projects.
  • Improved team productivity by providing technical guidance and mentoring junior engineers.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.
  • Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
  • Participated in formal internal design reviews of proposed products and components.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Developed cost estimates and project specifications for proposals.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Developed work plans for various personnel roles based on strengths and talents.
  • Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
  • Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
  • Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
  • Conducted feasibility studies for proposed projects using potential ROI and risk management.
  • Interacted with subject matter experts to develop training material and tools for personnel.
  • Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Tested and analyzed equipment design and performance feasibility to determine potential ROI.
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Streamlined manufacturing processes, reducing production costs while maintaining quality standards.
  • Interpreted blueprints and technical drawings to analyze upcoming projects.
  • Leveraged data-driven decision-making to identify opportunities for process enhancements, leading to significant cost savings.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.
  • Developed comprehensive project plans to ensure timely completion within budget constraints.
  • Coordinated sampling and analysis tasks to verify quality of finished products.
  • Delivered high-quality designs through extensive CAD modeling and simulation testing.
  • Designed custom tools and equipment, increasing overall process effectiveness and safety in the workplace.
  • Resolved architecture, design or verification problems by applying sound ASIC engineering practices.
  • Championed environmental sustainability initiatives by integrating eco-friendly practices into engineering designs.
  • Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.
  • Developed planning criteria for integrating and enabling new technologies.
  • Captured technical schematics for use in project planning and execution.

Cashier

Mc Donalds
10.1999 - 01.2001
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Upsold additional products and services to customers, increasing revenue.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Education

Associate of Arts - Business Administration And Management/Accounting

University of Phoenix Online
Tempe, AZ

High School Diploma -

Caldwell County High School
Princeton, KY
05.2002

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Organization and Time Management

Timeline

PSE-SSDA

USPS
12.2022 - 06.2023

Tank Engineer

US Army
01.2001 - 04.2004

Cashier

Mc Donalds
10.1999 - 01.2001

Associate of Arts - Business Administration And Management/Accounting

University of Phoenix Online

High School Diploma -

Caldwell County High School

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Shaneka Gosa