Summary
Overview
Work History
Education
Skills
Timeline
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Shaneka Harrod

Philadelphia,PA

Summary

Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Phone Receptionist

S.O.R.T.E.D Organizing Pros
Philadelphia, PA
02.2021 - Current
  • Answered incoming calls in a professional and courteous manner, providing excellent customer service.
  • Maintained a high level of professionalism while representing the company on the phone.
  • Followed strict confidentiality protocols when discussing sensitive topics with clients.
  • Provided assistance with any other duties assigned by management as needed.
  • Assisted with scheduling appointments and maintaining calendars.
  • Updated customer contact information in database ensuring accuracy at all times.
  • Responded to emails from customers regarding product questions and complaints.
  • Processed payments over the phone from customers utilizing secure payment methods.

Dispatcher

Million Ways Logistics
Philadelphia, PA
03.2016 - 02.2021
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Managed daily delivery and work schedules to maximize coverage.
  • Identified locations and needs of callers to accurately send assistance.
  • Tracked changes in computer system to keep records current and accurate.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.

Assistant Director

Kidz R People Too Learning Academy
Phi, PA
08.2008 - 08.2017
  • Managed schedules by completing work accurately and on time.
  • Supported work-life balance to improve staff morale.
  • Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
  • Implemented billing procedures, audited and reconciled accounts and recorded transactions.
  • Handled incoming and outgoing mail, email and faxes.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Greeted visitors and directed to appropriate location or person.
  • Assisted with accounts receivable and accounts payable functions.
  • Scheduled meetings and sent invitations specifying time and location.

Education

High School Diploma -

Simon Gratz
Philadelphia, PA
06-2006

Skills

  • Appointment Scheduling
  • Typing Speed
  • Empathy and patience
  • Message Taking
  • Stress Tolerance
  • Administrative Support
  • Office Administration
  • Customer Service
  • Meeting Support
  • Document Management
  • Records Management
  • Calendar Management
  • Call Management
  • Multi-Line Phone Systems
  • Analytical Thinking
  • Courteous and Professional
  • Excellent Communication
  • Time Management
  • Problem-Solving

Timeline

Phone Receptionist

S.O.R.T.E.D Organizing Pros
02.2021 - Current

Dispatcher

Million Ways Logistics
03.2016 - 02.2021

Assistant Director

Kidz R People Too Learning Academy
08.2008 - 08.2017

High School Diploma -

Simon Gratz

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Shaneka Harrod