SHANEKA JONES
Baltimore,MD
Summary
- Over ten years of outstanding customer service experience
- Work independently and on teams to efficiently achieve goals
- Ability to organize, plan, prioritize work assignments, meeting deadlines
- Capable to establish and maintain effective working relationships with all levels within and outside an organization
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Pretrial Investigator Trainee
MDPSCS
07.2023 - Current
- Obtain and review copies of the statements of charges, probable cause, mental health evaluations, treatment records and other relevant information sources.
- Communicate effectively with defendants, courts and protective service personnel, social service agency personnel and the general public
- Prepares written reports on investigative findings which are submitted to the court.
- Interview arrestees to obtain relevant background information.
- Use computer or file systems to access criminal history records from the Criminal Justice Information Systems (CJIS), National Criminal Justice Information Center (NCIC), Baltimore City Records, District and Circuit Court Records, Division of Correction Records, Parole and Probation Records, MVA Records, The Offender Case Management System (OCMS), and Juvenile Justice Systems, Records.
Sortation Warehouse Associate
Amazon
01.2022 - 04.2023
- Sort, scan, and stack packages on pallets to get orders ready for delivery, examining ingoing and outgoing shipments
- Process, packaging, and ship orders, inspecting products for defects and damages
- Receive, unload, and place incoming inventory items appropriately.
Certified Pharmacy Technician
Walgreens
09.2021 - 10.2021
- Maintaining pharmacy’s (and its patients’ employees’) safety by adhering to infection-control procedures, policies, and regulations
- Completing patient paperwork related to the filling of prescription, includes processing insurance claims
- Filling automated dispensing machines
- Preparing new prescription and refill requests for patients, packaging and labeling as needed.
Patient Care Technician
University of Maryland Medical Center
05.2016 - 01.2020
- Provided excellent patient care: answering patient call signals, signal lights, bells, or intercom systems to determine patients’ needs; measure and record food and liquid intake or urinary and fecal output, record vitals signs, such as temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff; change bed linens or make beds; record weight of patients, documenting and reporting any changes or progress to medical, nursing staff and family
- Dedicated care to ensure the independence, safety, and comfort of the patients.
Certified Nursing Assistant/ Sitter
Trustworthy Staffing Solutions
01.2016 - 04.2016
- Demonstrated great patient care: turning or repositioning bedridden patients; answering patient call signals to determine patients’ needs; undress, wash, and dress patients who are unable to do so for themselves, including lifting or assisting others to lift patients on or off beds; feeding or assisting patients to eat or drink
- Reminded patients to take medications or nutritional supplements per their care plan.
Geriatric Nursing Assistant
FutureCare
02.2013 - 01.2016
- Provided nursing assistance to patients in a long-term/ skilled nursing care facility: assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming, monitoring vital signs, which ensured their comfort, safety and well being
- Reported any changes in patients’ status to the RN.
Education
Associate of Applied Science - Criminal Justice
The Community College of Baltimore County
Catonsville, MD06.2023
Skills
- Risk Assessment
- Background Checks
- Interview techniques
- Case Documentation
- Risk Analysis
- Records Management
- Active Listening
- Organization
- Attention to Detail
- Computer Skills
- Customer Relations
- Microsoft Office
Education Certifications
- AAS Degree in Criminal Justice, CCBC, Baltimore, MD, 2023
- Certified Pharmacy Technician Exam (CPTE), 2021
- Maryland Certified Pharmacy Technician, Caroline Center, Baltimore, MD, 2021
- Patient Care Technician, UMMC, Baltimore, MD, 2017
- Certified Nursing Assistant, BCCC, Baltimore, MD, 2009
- HS Diploma, Wilde Lake High School, Columbia, MD, 2003
Timeline
Pretrial Investigator Trainee
MDPSCS
07.2023 - Current
Sortation Warehouse Associate
Amazon
01.2022 - 04.2023
Certified Pharmacy Technician
Walgreens
09.2021 - 10.2021
Patient Care Technician
University of Maryland Medical Center
05.2016 - 01.2020
Certified Nursing Assistant/ Sitter
Trustworthy Staffing Solutions
01.2016 - 04.2016
Geriatric Nursing Assistant
FutureCare
02.2013 - 01.2016
Associate of Applied Science - Criminal Justice
The Community College of Baltimore County
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