Shaneka Key
Memphis,Tennessee
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Department Manager
McDonald's
12.2020 - 12.2022
- Reviewed applications conducted interviews and often made hiring decisions.
- Inspected available food products to ensure that safety standards were met.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Created and enforced department policies, procedures and standards to establish productivity and quality
Assistant General Manager
Popeyes
07.2017 - 11.2019
- Motivated, trained, and disciplined employees to maximize performance
- Resolved problems promptly to elevate customer approval
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Assisted in recruiting, hiring and training of team members
- Trained new employees on proper protocols and customer service standards
Sous Chef
Aramark
08.2015 - 03.2017
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Trained 20 kitchen staff to perform various preparation tasks under pressure.
- Mentored kitchen staff to prepare each for demanding roles.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Coordinated with several vendors to order supplies and maintain high quality standards.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05.2009
Skills
- Recruiting and Hiring
- Staff Management
- Relationship building and management
- Attention to Detail
- Decision-Making
- Dependable and Responsible
- POS Software
- Revenue Growth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Manager
McDonald's
12.2020 - 12.2022
Assistant General Manager
Popeyes
07.2017 - 11.2019
Sous Chef
Aramark
08.2015 - 03.2017
High School Diploma -
Whitehaven High School
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