Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaneka Layton

Garden City,MI

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Learning Ambassador

Amazon Fulfillment Center
Romulus, MI
10.2022 - Current
  • Collaborated with supervisors and managers regarding daily tasks that need attention.
  • Assisted co-workers with lifting heavy objects when needed.
  • Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
  • Cleaned work area after each shift in order to maintain a safe working environment.
  • Identified damaged or defective items and reported them to supervisor immediately.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.
  • Unpacked boxes and checked contents against invoices or other documents.

Grocery Clerk (Bakery/Deli)

Kroger
Canton, MI
06.2022 - 10.2022
  • Organized backroom storage areas according to company standards for safety and efficiency.
  • Conducted regular inventories to ensure adequate stock levels were maintained at all times.
  • Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
  • Monitored expiration dates on food products to ensure quality control measures were met.
  • Utilized knowledge of store layout to direct customers towards desired items quickly.
  • Assisted customers with locating items in the store, answered questions about products and prices.
  • Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
  • Checked expiration dates on products regularly to ensure freshness.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.

White Castle

Castle Team Member
Canton, MI
11.2021 - 05.2022
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Resolved customer complaints in a polite manner according to company policy.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Replenished stocks of napkins, silverware and other dining room supplies as needed.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Greeted customers, provided menus and answered questions about menu items.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Assisted guests with making food and beverage selections.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Provided exceptional service to high volume of daily customers.
  • Collected tickets and followed proper cash-handling procedures.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Informed customers about specials, upselling additional food and drink items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Cook

Four Season Rehabilitation Center
Westland, MI
08.2016 - 02.2020
  • Maintained cleanliness of kitchen area throughout shift.
  • Prepared meals for patients according to dietary requirements and restrictions.
  • Garnished dishes as instructed by the Chef or Sous Chef.
  • Monitored stock levels of food items, supplies and equipment used in meal preparation.
  • Assisted in the development of new recipes that meet dietary guidelines.
  • Educated staff on safe food handling practices and kitchen safety protocols.
  • Followed all safety regulations when handling food and kitchen utensils.
  • Performed basic maintenance duties such as cleaning tables, sweeping floors.
  • Ensured proper storage of prepared foods at appropriate temperatures.
  • Adhered to established sanitation procedures while preparing meals.
  • Maintained routine meal schedules and serving times.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions and temperature control procedures.
  • Made meals in accordance with company standards and requirements.
  • Set up trays for patients upon request.
  • Informed supervisor about any changes in patient's dietary needs or preferences.
  • Delivered meals to residents and patients in their rooms when requested.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Treated patients and team members with dignity and respect.
  • Set tables before patients arrived to maintain meal plan productivity.

Education

High School Diploma -

Dorsey College - Penn Foster Program
Dearborn, MI
04-2016

Skills

  • Adaptive Learning
  • Online learning platforms
  • Peer Mentoring
  • Differentiated Instruction
  • Group and individual instruction
  • Team Collaboration
  • Problem-solving abilities
  • Reliability
  • Communication Skills
  • Team Player
  • Professionalism

Timeline

Learning Ambassador

Amazon Fulfillment Center
10.2022 - Current

Grocery Clerk (Bakery/Deli)

Kroger
06.2022 - 10.2022

White Castle

Castle Team Member
11.2021 - 05.2022

Cook

Four Season Rehabilitation Center
08.2016 - 02.2020

High School Diploma -

Dorsey College - Penn Foster Program

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Shaneka Layton