Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Shaneka Robinson

Homestead,FL

Summary

Experienced and dedicated customer service professional with a strong sense of responsibility. Demonstrated proficiency in providing exceptional customer support. Highly passionate and motivated, constantly striving for excellence in all tasks undertaken. Possessing over 7 years of valuable experience in delivering top-notch customer service.

Overview

11
11
years of professional experience

Work History

Department Supervisor

HomeGoods
01.2023 - Current
  • Partners with Management on Associate training needs to increase effectiveness
  • Supports and participates in store shrink reduction goals and programs
  • Monitors and measures productivity of team and coaches as necessary
  • Role models exceptional customer service

Customer Service Representative

Assurant
08.2021 - 01.2022
  • Work From Home Customer service representative Filing Phone Claims For T-Mobile customers.

Retail Sales Associate

Cracker Barrel
06.2019 - 01.2021
  • I Was A Shift Leader In Training so I was responsible For Making Sure All The Employee Are Doing there Job
  • Team Lead Over Truck Day We're We Had To Unload Merchandise count The Inventory To Make Sure Everything Was Accurate

Cashier

Walmart
07.2016 - 01.2018
  • I Was Responsible For processing payments, applying discounts, scanning items, maintaining cash registers, handling returns, answering to customer inquiries, and implementing store policies All While Providing Outstanding Customer Service Experience With A Smile

Customer Service Representative

7-Eleven
07.2015 - 05.2016
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations

Cashier/Customer Service

Winn Dixie
11.2013 - 04.2015
  • CUSTOMER SERVICE DESK RESPONSIBILITIES
  • Answer telephones and give information to callers, take messages, and transfer calls to appropriate individuals
  • Greet visitors and callers and handle their inquiries and direct them to the appropriate persons according to their needs
  • Processed money transfers either paying and receiving

Education

High school diploma -

Homestead High School
Homestead, FL
06.2014

Skills

  • Customer Service
  • Customer Care
  • Customer Support
  • Cashiering
  • Food Service
  • POS
  • Retail Sales
  • Sales
  • Shift Management
  • Security
  • Cash Handling
  • Serving Experience
  • Merchandising
  • Food Safety
  • Food Preparation
  • Cleaning Experience
  • Food Handling
  • Restaurant Experience
  • Food Production
  • Host/Hostess
  • Upselling
  • Assistant Manager Experience
  • Typing
  • Communication skills

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English

Timeline

Department Supervisor

HomeGoods
01.2023 - Current

Customer Service Representative

Assurant
08.2021 - 01.2022

Retail Sales Associate

Cracker Barrel
06.2019 - 01.2021

Cashier

Walmart
07.2016 - 01.2018

Customer Service Representative

7-Eleven
07.2015 - 05.2016

Cashier/Customer Service

Winn Dixie
11.2013 - 04.2015

High school diploma -

Homestead High School

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Shaneka Robinson