Shaneka Shuler
Waterbury,CT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. An analytical problem-solver with talents for excellent customer relations aptitude and relationship-building skills. Proficient in applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance and efficiency. A key-player with a history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Sales Support Representative
Revvity Health Sciences Inc
01.2021 - 01.2024
- Developed sales support materials to assist representatives in effectively presenting product offerings.
- Leveraged analytical skills to monitor inventory levels and forecast demand patterns, facilitating optimal stock management decisions.
- Reduced order processing errors through diligent attention to detail and thorough verification procedures.
- Conducted market research to identify potential opportunities, aiding the sales strategy development process.
- Worked closely with cross-functional teams to resolve complex customer issues, fostering a collaborative environment focused on results-driven problem solving.
- Managed contract negotiations with vendors and suppliers, securing favorable terms that benefited both parties involved.
- Implemented measures to reduce costs associated with returns or exchanges by closely monitoring product quality control processes before shipment release.
- Consistently met or exceeded departmental performance metrics, contributing to overall revenue growth of the organization.
Consumable Sales Representative
PerkinElmer Life And Analytical Sciences
05.2017 - 12.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
E-Commerce Coordinator
PerkinElmer Life And Analytical Sciences
07.2014 - 04.2017
- Developed strong relationships with suppliers, ensuring timely delivery of products at competitive prices.
- Reduced cart abandonment rates by identifying barriers in the checkout process and implementing improvements accordingly.
- Provided exceptional customer service through prompt resolution of inquiries and issues, fostering a positive brand image.
- Collaborated with cross-functional teams to streamline the order fulfillment process, enhancing customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Implemented email marketing campaigns that successfully targeted existing customers for repeat business.
Quality Assurance Specialist
PerkinElmer Life And Analytical Sciences
10.2012 - 06.2014
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Promoted adherence to quality standards by educating personnel on quality control.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
Education
Associate of Science - Business Management
University of Phoenix
Tempe, AZ05.2010
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT10.2020
Skills
- Honest and Dependable
- Attention to Detail
- Creative Thinking
- Dispute Mediation
Accomplishments
- Received President's Circle Award in 2019 and 2020
- Resolved product issue through collaboration across multiple departments.
- Responsible for implementing processes to minimize company cost and improve customer satisfaction
Certification
Paralegal Certificate
Life and Health Insurance Agent
Timeline
Senior Sales Support Representative
Revvity Health Sciences Inc
01.2021 - 01.2024
Consumable Sales Representative
PerkinElmer Life And Analytical Sciences
05.2017 - 12.2020
E-Commerce Coordinator
PerkinElmer Life And Analytical Sciences
07.2014 - 04.2017
Quality Assurance Specialist
PerkinElmer Life And Analytical Sciences
10.2012 - 06.2014
Associate of Science - Business Management
University of Phoenix
Bachelor of Science - Human Resources Management
Western Governors University
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