Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Shaneka Sloan

Milwaukee,WI

Summary

Self-motivated Virtual Assistant with strong organization and customer service skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers.

Overview

12
12
years of professional experience

Work History

Virtual Assistant

Shaneka Renae (Freelancing)
08.2023 - Current
  • Make cold calls to generate leads from a provided spreadsheet
  • Conduct online research to find addresses and contact details for a company list
  • Prepare presentations according to instructions given.
  • Handled confidential information with discretion.
  • Organized and managed calendars, appointments, and travel arrangements for clients.
  • Proofread documents for accuracy prior to final submission to clients.
  • Provided administrative support to ensure efficient operation of the office.
  • Screened emails and decluttered inbox by creating folders, labels, and filters.
  • Handled data entry tasks to help client spend more time on executive commitments.
  • Coordinated general office duties such as filing, faxing, and data entry.
  • Ran personal errands through online transactions, allowing clients to focus on more pressing duties.
  • Booked flights, hotel accommodations and ground transportation for smooth travel.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.

Administrative Assistant Sr.

Derco, A Lockheed Martin Company
Milwaukee
06.2019 - 08.2023
  • Processed an average of 30 monthly expense reports in alignment with company policies and deadlines
  • Scheduled and coordinated virtual and in-person meetings for a large-scale operation.
  • Coordinated travel arrangements for five executives, managing both domestic and international trips at an average rate of two per month.
  • Manage Outlook inboxes and distribute emails accordingly
  • Compile and distribute weekly departmental status updates and reports to the senior leadership team.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Receptionist

Derco, A Lockheed Martin Company
Milwaukee
11.2017 - 06.2019
  • Ensured efficient guest experiences by welcoming, coordinating check-in, and guiding five to fifteen individuals per shift to their designated meeting location
  • Maintained up-to-date and precise storage records by updating 2,457 entries on the company website.
  • Managed the sorting and distribution of mail across various teams.
  • Contributed to the creation of clear and concise work instructions for the executive support team
  • Utilized visitor management software to safely and securely check in visitors
  • Ensured cleanliness and organization throughout both the workspace and waiting area
  • Achieved a high level of customer satisfaction by promptly responding to an average of 12 phone inquiries per day, ensuring all queries were answered within 24 hours.

Scheduling Coordinator

Froedtert Hospital
11.2015 - 11.2017
  • Provided first point of contact for patients and visitors, performing greeting and check-in responsibilities
  • Established and maintained patient medical records concurrently with managing department schedules
  • Supported department managers and providers by providing clerical assistance
  • Proficient in using Epic to schedule, reschedule, and access patients' appointment details and medical records.
  • Utilized PACS system for provider use and information.

Administrative Assistant

Safe in His Arms
01.2012 - 01.2015
  • Achieved streamlined organization of schedules, prompt client engagement, and positive customer evaluations.
  • Answered and directed incoming calls to appropriate parties
  • Maintained office filing and storage
  • Received, sorted, and distributed incoming mail
  • Composed, formatted, and proofread correspondence, reports, and memos
  • Arranged agendas for meetings and appointments
  • Maintained a log of check distribution
  • Created and sustained filing systems.

Education

Bachelor of Science - Business

Capella University
06.2026

Skills

  • Data Entry
  • Research
  • Expense Reporting
  • Clear Communication
  • Invoice Processing
  • Documentation and Recordkeeping
  • Administrative background
  • Scheduling and calendar management
  • Customer Service
  • Travel Coordination
  • Meeting Scheduling
  • Calendar Management
  • Business Correspondence

Websites

References

References available upon request.

Timeline

Virtual Assistant

Shaneka Renae (Freelancing)
08.2023 - Current

Administrative Assistant Sr.

Derco, A Lockheed Martin Company
06.2019 - 08.2023

Receptionist

Derco, A Lockheed Martin Company
11.2017 - 06.2019

Scheduling Coordinator

Froedtert Hospital
11.2015 - 11.2017

Administrative Assistant

Safe in His Arms
01.2012 - 01.2015

Bachelor of Science - Business

Capella University

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Shaneka Sloan