Shaneka Renee Summers
Coloumbus
Summary
Store manager with extensive experience at Dollar General, specializing in inventory management and customer service. Implemented promotional strategies that significantly increased product visibility and drove sales growth. Skilled in team leadership and conflict resolution, creating a motivated workforce to meet operational objectives.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General
Columbus
12.2023 - 03.2026
- Managed daily store operations, including cash handling and opening/closing procedures.
- Supervised team members, delegating tasks to ensure operational efficiency and meet store goals.
- Executed promotional strategies that increased product visibility and contributed to sales growth.
- Monitored sales trends, adjusting merchandise displays to optimize visibility and sales.
- Trained new employees on store policies, enhancing overall operational efficiency.
- Resolved customer complaints promptly, providing exceptional service and support.
- Managed inventory through tracking, cycle counts, and audits, reducing loss and maintaining stock accuracy.
- Ensured compliance with safety regulations and company policies throughout store operations.
- Set up and maintained shelving displays to align with plan-o-gram and seasonal themes.
- Maintained integrity by ensuring honesty and transparency with customers.
Assistant Store Manager
Family Dollar
Columbus
12.2021 - 12.2023
- Supervised daily operations, ensuring compliance with company policies to maintain store standards.
- Managed inventory levels and organized product displays for optimal presentation.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated tasks to staff, prioritizing goals to streamline workflow.
- Demonstrated integrity in all business dealings.
Warehouse Employee
Solutions Staffing Temporary Service
Columbus
02.2016 - 06.2018
- Abided by all safety standards and OSHA regulations in warehouse environment.
- Fulfilled orders by collecting items from inventory and packaging for safe transport.
- Filled order tickets by assembling orders into shipping containers.
- Verified proper packaging and labeling for each shipment to promote accuracy and safety of merchandise in transit.
- Counted, sorted, or weighed incoming articles to verify receipt of items on requisition or invoices.
- Stocked merchandise on the sales floor to ensure product availability.
Education
NCCER Trade Skill Certification - Construction/Craftsman Basic Safety Knowledge
Impact Community Action
Columbus, Ohio03-2019
Diploma - Work readiness knowledge
Goodwill Columbus/Workforce Development
Columbus, Ohio09-2015
Professional Certification - Customer Service
Godman Guild
Columbus, Ohio10-2013
High School Diploma - Basic Education
Exploring Alternatives
Newberry, South Carolina07-1996
Skills
- Point of sale management
- Inventory management
- Accounts payable and receivable
- Payroll management
- Cash handling
- Loss prevention
- Customer service excellence
- Retail display optimization
- Customer relationship management
- Store merchandising
- Sales promotion planning
- Inventory control
- Operational efficiency
- Compliance enforcement
- Loss prevention strategies
- Employee scheduling
- Staff training
- Team supervision
- Staff performance improvement
- Team leadership
- Recruiting and hiring
- Store opening and closing
- Shift scheduling
- Task delegation
- Team motivation
- Effective communication
- Communication skills
- Conflict resolution
- Problem solving
- Time management
- Work prioritization
- Safety compliance
- Strategic planning
- Performance metrics evaluation
- Personnel development
- Employee engagement
- Team development
- Customer response
- Accurate cash handling
- Cash management
- Report generation
- Team supervision
- Loss prevention procedures
- Team leadership
- Operations management
- Accurate cash handling
- Cash management
- Report generation
- Employee supervision
- Loss prevention procedures
- Team motivation
Timeline
Store Manager
Dollar General
12.2023 - 03.2026
Assistant Store Manager
Family Dollar
12.2021 - 12.2023
Warehouse Employee
Solutions Staffing Temporary Service
02.2016 - 06.2018
NCCER Trade Skill Certification - Construction/Craftsman Basic Safety Knowledge
Impact Community Action
Diploma - Work readiness knowledge
Goodwill Columbus/Workforce Development
Professional Certification - Customer Service
Godman Guild
High School Diploma - Basic Education
Exploring Alternatives