Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaneka Wilson-McBride

Baltimore,MD

Summary

Seeking a position with growing opportunity within the organization where my skills and knowledge are utilized to assist the staff and clients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Professional Driver

Mv Transporation
07.2023 - 03.2025
  • Ensured timely deliveries by adhering to scheduled routes and traffic regulations.
  • Conducted pre-trip inspections to maintain vehicle safety and functionality.
  • Maintained accurate logs of mileage, fuel use, and delivery times for reporting purposes.
  • Communicated effectively with dispatch to coordinate delivery schedules and address issues.
  • Adhered to safety protocols to minimize risks during transportation operations.
  • Handled emergency situations calmly and effectively, prioritizing passenger safety above all else.

Customer Service Representative

American Pest Control
09.2023 - 12.2024
  • Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
  • Managed service scheduling, optimizing routes for pest control technicians to enhance efficiency.
  • Collaborated with team members to develop troubleshooting guides for common customer issues.
  • Processed service requests and maintained detailed customer records in CRM system.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Dialysis Technician

DaVita
09.2020 - 09.2023
  • Administered dialysis treatments to patients, ensuring adherence to safety protocols and clinical guidelines.
  • Monitored patient vital signs during procedures, identifying and responding to any complications promptly.
  • Assisted in maintaining equipment cleanliness and functionality, performing routine inspections and minor repairs.
  • Educated patients on dialysis processes, promoting understanding of treatment plans and self-care techniques.
  • Collaborated with healthcare team to develop individualized care plans, enhancing patient outcomes through effective communication.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.

Customer Service Representative

Healthcare For The Homeless
08.2022 - 07.2023
  • Assisted patients in navigating healthcare services and understanding insurance benefits.
  • Resolved customer inquiries efficiently, enhancing overall patient satisfaction.
  • Documented and maintained accurate patient records using electronic health record systems.
  • Collaborated with medical staff to streamline appointment scheduling processes.
  • Educated patients on treatment options and follow-up procedures, ensuring informed decisions.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

CNA

Louis T Murray
01.2021 - 07.2022
  • Provided compassionate care to patients, ensuring comfort and safety during daily activities.
  • Assisted nursing staff with patient assessments and documentation to maintain accurate health records.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients.
  • Monitored vital signs and reported changes in patient conditions promptly to nursing staff.
  • Trained new CNA staff on protocols, best practices, and patient care techniques to enhance team efficiency.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Supported needs of 50+ students under school care.

GNA

Levindale Hebrew Geriatric Center and Hospital
11.2015 - 12.2020
  • Administered personal care services, enhancing patient comfort and hygiene.
  • Assisted with mobility and daily living activities, promoting independence.
  • Monitored vital signs, documenting changes for nursing staff review.
  • Developed positive relationships with patients, fostering trust and communication.
  • Trained new staff on best practices for patient care delivery.
  • Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
  • Supported needs of 10+ residents under long-term care.

Education

GED -

Baltimore City Community College
Baltimore, MD
11-2012

Skills

  • City and non-city driving
  • Route planning
  • Verbal and written communication
  • Transportation
  • HIPAA compliance
  • Insurance verification
  • Medical terminology
  • Data entry proficiency
  • Follow-up skills
  • Strong interpersonal skills
  • Problem-solving
  • Microsoft office

Certification

CPR

First Aid/AED

CNA/GNA

Security Guard


Timeline

Customer Service Representative

American Pest Control
09.2023 - 12.2024

Professional Driver

Mv Transporation
07.2023 - 03.2025

Customer Service Representative

Healthcare For The Homeless
08.2022 - 07.2023

CNA

Louis T Murray
01.2021 - 07.2022

Dialysis Technician

DaVita
09.2020 - 09.2023

GNA

Levindale Hebrew Geriatric Center and Hospital
11.2015 - 12.2020

GED -

Baltimore City Community College

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