Shaneka Wooten
Raleigh,NC
Summary
Dedicated professional with proven expertise in customer service and patient care, notably with Maxim Healthcare. Excelled in call management and complaint resolution, enhancing service efficiency and patient satisfaction. Skilled in account updating and adept at emergency response, consistently improving processes. Achieved significant improvements in service delivery, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Arise Virtural Solutions
07.2020 - 09.2023
- Responded to customer requests for services related to roadside assistance
- Navigated the map to locate customers that seem to be stranded
- Transferred calls to the necessary departments for roadside assistance modifications
- Sought ways to improve processes and services provided.
PCA
Maxim Healthcare
02.2016 - 11.2017
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Massage area's that experienced tension, stress, or discomfort
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
GED -
Gwinnett College
Raleigh, NC03-2025
GED -
Wake Technical Community College
Raleigh, NC04-2010
Skills
- Account updating
- Call Management
- Complaint resolution
Timeline
Customer Service Representative
Arise Virtural Solutions
07.2020 - 09.2023
PCA
Maxim Healthcare
02.2016 - 11.2017
GED -
Gwinnett College
GED -
Wake Technical Community College
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