Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

SHANEKA M. MING-STEWART

Lakeland,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

25
25
years of professional experience

Work History

STAY AT HOME MOTHER

Daniel Research Group
LAKELAND, FL
10.2020 - Current
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed household errands and other essential duties.

Supervisor of Distribution Operations

Mastronardi Produce
LAKELAND, FLORIDA
01.2015 - 10.2020
  • Ensured efficient and cost-effective distribution of goods by managing inventory, personnel, and resources.
  • Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
  • Negotiated contracts with carriers for freight services that met the company's needs.
  • Participated in trade shows and conferences representing the company's interests in logistics management solutions.
  • Analyzed customer orders to determine most effective shipping methods, routes, and carriers.
  • Implemented new technologies for tracking shipments such as radio frequency identification systems.
  • Coordinated with other departments to ensure timely delivery of goods to customers.
  • Managed financial budgets related to transportation costs ensuring accuracy in recordkeeping practices.
  • Directed the maintenance and repair of all distribution equipment to ensure safe operations.
  • Conducted regular meetings with internal stakeholders to discuss operational updates.
  • Performed root cause analysis after incidents or accidents occurred within the warehouse environment.
  • Developed and implemented safety procedures for employees handling materials in the warehouse.
  • Evaluated existing processes for efficiency gains while maintaining high standards of quality control.
  • Maintained up-to-date records on shipment costs including invoices, bills of lading.
  • Coordinated with vendors to ensure timely delivery of products at competitive prices.
  • Reviewed supply chain strategies regularly for improvement opportunities focusing on cost savings initiatives.
  • Resolved conflicts between customers, suppliers, vendors, and employees in a professional manner.
  • Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities.
  • Assigned tasks to workers based on their skill sets and monitored their performance levels.
  • Monitored daily operations to ensure compliance with established policies and procedures.
  • Created monthly performance reports to track departmental progress towards goals and objectives.
  • Monitored inventory control to align ordering processes with demand plans.
  • Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
  • Drove client retention by delivering exceptional customer service.
  • Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
  • Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
  • Reduced process lags and effectively managed associates to ensure optimal productivity.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Tracked goods to verify delivery timetables and effectively route to final destinations.
  • Expanded process effectiveness by implementing new ordering system while identifying poor work habits.
  • Developed and implemented plans for storage and distribution activities emphasizing technological solutions for sustainability, including investments in eco-friendly containers, dynamic distribution networks and warehouse renovations.
  • Examined merchandise to verify price and display alignment.
  • Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
  • Developed organizational systems for financial reports, schedules, inventory control and merchandising.
  • Strengthened operational efficiencies and traceability.
  • Supervised activities of workers engaged in receiving, storing, testing, and shipping products to maintain operational efficiency.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Inspected equipment, facilities and vehicles regularly to assess safety.
  • Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Operated machines and equipment to complete work assignments or to assist workers.
  • Handled personnel hiring, performance evaluations and disciplinary actions.
  • Managed maintenance and repair actions for team equipment and vehicles.

Lead Auditor

C&S GROCERY
PLANTCITY, FLORIDA
04.2014 - 01.2015
  • Monitored progress on implementation of corrective actions recommended during the course of an audit.
  • Prepared reports detailing findings from all completed audits including recommendations for corrective action plans.
  • Led teams in the execution of audit programs and identified areas for improvement.
  • Determined audit scope and developed audit objectives, criteria and work programs.
  • Fostered strong relationships with external stakeholders such as regulators, customers and vendors.
  • Provided guidance on best practices for improving internal controls processes and procedures.
  • Assessed management's response to identified issues or problems related to internal controls or operational performance.
  • Developed audit plans to identify areas of risk and internal control weaknesses.
  • Ensured compliance with professional standards when conducting audits.
  • Collaborated with other departments to ensure that any discrepancies were properly addressed in a timely manner.
  • Analyzed results of audit tests performed by auditors assigned to projects.
  • Communicated effectively with senior management regarding audit results and recommended improvements.
  • Provided ongoing support and guidance throughout the entire process ensuring successful completion of the audit cycle.
  • Performed testing of the organization's systems, processes, data accuracy, and controls effectiveness.
  • Trained new staff members on proper auditing techniques and procedures.
  • Identified and assessed areas of significant business risk and internal control weaknesses.
  • Worked closely with management to discuss external audit results and action plans.
  • Maintained confidentiality of company information obtained in audit assignments.
  • Reviewed company financial statements for accuracy, completeness, and compliance with legal and regulatory requirements.
  • Mitigated annual audit risks and developed final certification reports for small businesses.
  • Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
  • Performed audits of operational and financial areas to check compliance.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Collaborated with external partners to complete audits.
  • Supported efficient accounting operations with high-quality administrative support.
  • Minimized internal accounting department backlogs by updating accounts and generating reports.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Researched and implemented best practices to improve audit results.
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Designed internal control policies to improve audit scores.
  • Coordinated project materials and schedules, facilitated communication and prepared reports.
  • Wrote reports, authored papers and organized supporting documentation.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.

LEAD CENTRAL GROCERY

SWEETBAY DISTRIBUTION CENTER
PLANTCITY, FLORIDA
10.2000 - 04.2014
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Education

High School Diploma -

WEST AREA ADULT SCHOOL
Lakeland, FL
06-2000

Skills

  • Inventory management
  • Data analysis
  • Project management
  • Customer service
  • Contract negotiation
  • Team building
  • Conflict resolution
  • Quality assurance
  • Time management
  • Interpersonal communication
  • Leadership development
  • Safety compliance
  • Process improvement
  • Operational efficiency
  • Task prioritization
  • Microsoft office
  • Computer skills
  • Decision-making
  • Relationship building
  • Teamwork and collaboration
  • Problem resolution
  • Collaboration
  • Social perceptiveness
  • Remote office availability
  • Planning
  • Organization
  • Troubleshooting

Languages

English
Professional

Affiliations

ENJOY FAMILY TIME, VACTIONS, HEALTH, ENJOYS TRAVING

References

References available upon request.

Timeline

STAY AT HOME MOTHER

Daniel Research Group
10.2020 - Current

Supervisor of Distribution Operations

Mastronardi Produce
01.2015 - 10.2020

Lead Auditor

C&S GROCERY
04.2014 - 01.2015

LEAD CENTRAL GROCERY

SWEETBAY DISTRIBUTION CENTER
10.2000 - 04.2014

High School Diploma -

WEST AREA ADULT SCHOOL

Similar Profiles

CREATE PROFILE