Shaneke Labeach
Boca Raton,FL
Summary
Dynamic professional with extensive experience in customer service and administrative roles, notably at A-1 Moving and Storage. Proven ability in problem-solving and strategic planning, enhancing customer satisfaction and operational efficiency. Proficient in Microsoft Office 365, demonstrating exceptional communication and organizational skills to drive team success and streamline processes.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
A-1 Moving and Storage
Jupiter, USA
10.2022 - 04.2025
- Followed up with customers regarding product functionality and overall satisfaction.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Administrative Officer
Benchmark Painting And Carpentry
Boynton Beach, USA
06.2020 - 09.2022
- Provided administrative support to ensure efficient office operations.
- Carried out administrative duties such as email and telephone correspondence, digital filing, typing, copying, binding, and scanning of documents.
- Supported designated directorates by coordinating and facilitating meetings internally and externally.
- Collaborated with and managed third-party vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Communicated quality standards and parameters to QA team, product development team, and other appropriate staff.
- Maintained compliance with local and organizational laws, regulations, guidelines, and policies.
Home Health Aide
Gentle Care
West Palm Beach, USA
04.2019 - 02.2020
- Provided high quality service which involved the provision of personal, social and domestic care as documented in the clients individual support plan.
- Promoted patient independence and wellness through encouragement and mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Worked with other healthcare professionals to ensure that work Health and Safety Regulations were being met.
- Followed nutritional plans to prepare optimal meals based on specific patient needs.
Administrative Secretary
A2K Logistic
Kingston
08.2016 - 03.2019
- Drafted and maintained records of confidential company and client files, calendars, appointments, budgets, invoices, expenditures, and monthly financial records.
- Managed multi-line phone system for incoming and outgoing calls, as well as email channels.
- Scheduled appointments and conducted follow-up calls to clients.
- Composed and distributed weekly meeting memos and agendas before meeting commencement.
- Maintained office supplies inventory by checking stock and ordering new supplies as necessary.
Operations Manager
Sonic DriveIn
Gunnison
06.2013 - 07.2016
- Manager responsible for organizing team-building and developmental seminars for members of various departments.
- Ensured compliance with operating procedures and policies and provided support to staff where needed.
- Onboarded new employees and cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted weekly inventory and income reports.
Education
Associate of Science - Nursing
Palm Beach State College
Lake Worth, FL05-2026
Bachelor of Science - Psychology (Hons.)
University of The West Indies
Jamaica01.2007
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Data Entry
- Excellent verbal and written communication
- Microsoft Office 365 proficient
- Record keeping and reporting
- Interpersonal abilities
- Strategic planning
- Supply management
- Organizational skills
- Transaction management
References
References available upon request
Professional Competencies
- Excellent verbal and written communication
- Microsoft Office 365 proficient
- Record keeping and reporting
- Data entry
- Customer service
- Interpersonal abilities
- Strategic planning
- Supply management
- Problem solving
- Organizational skills
- Transaction management
Timeline
Customer Service Representative
A-1 Moving and Storage
10.2022 - 04.2025
Administrative Officer
Benchmark Painting And Carpentry
06.2020 - 09.2022
Home Health Aide
Gentle Care
04.2019 - 02.2020
Administrative Secretary
A2K Logistic
08.2016 - 03.2019
Operations Manager
Sonic DriveIn
06.2013 - 07.2016
Associate of Science - Nursing
Palm Beach State College
Bachelor of Science - Psychology (Hons.)
University of The West Indies
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