Shanekia Middleton
Eutawville,US
Summary
Customer service specialist with experience in lead generation, customer relationship development, and sales. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses. Exceptional at coordinating paperwork and processing payments. Committed to providing world-class customer service while remaining professional. Quality, speed, and process optimization are your specialties. Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues. With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented. Excellent computer skills and telephone etiquette are required.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher
Palmetto Learning Academy
Goose Creek, SC
09.2024 - Current
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Assessed student progress through regular testing and provided tailored feedback to enhance learning outcomes.
- Integrated technology into lessons to enhance student engagement and facilitate interactive learning experiences.
Cashier
Chill-N-Grill Xpress on Trolley
Summerville, SC
04.2022 - Current
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Processed new orders quickly and accurately, completing [Number]+ daily transactions.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
Quality Control Technician
Bosch
Jedburg Sc
06.2023 - 07.2024
- Conducted inspections to ensure compliance with quality standards and specifications.
- Analyzed product defects utilizing statistical process control methods to identify root causes.
- Collaborated with production teams to implement corrective actions for quality issues.
- Developed and maintained quality documentation, including inspection reports and procedure manuals.
Picker
Amazon Fulfillment Center - CAE1
West Columbia, SC
01.2022 - 05.2022
- Checked inventory and selected [Type] products from specific locations based on customer orders and availability.
- Inspected products prior to shipment and upon arrival to maintain best-in-class service quality and high customer service standards.
- Efficiently pulled orders in order to meet aggressive productivity targets.
- Had to pull orders quickly in order to meet tight deadlines.
Assistant Manager
Enmarket
Santee, SC
01.2020 - 12.2021
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Worked with the team to improve efficiency on various projects.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Am in charge of office administration and payroll.
- Communicated with managers from other departments to maintain transparency.
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
- Interacted with customers to assess their needs and recommend products or services.
- Oversee corporate accounts and am in charge of auditing and receiving payments from business partners.
Crew Leader
Fruit of the Loom Inc
Summerville, SC
02.2017 - 12.2019
- Discussed project requirements with the customer to resolve any issues and ensure that the job was completed on time.
- Kept an eye on team members to ensure that their work was of high quality and to address any issues that arose.
- Verified compliance with Occupational Safety and Health Administration (OSHA) regulations to ensure a safe working environment.
- Discussed daily work requirements with the crew and assigned skill-based tasks to ensure that the work was completed.
- Kept track of the performance of the entire team as well as individual employees, compiling data into project reports for the supervisor.
- Communicated effectively with all stakeholders, including upper management, team members, and customers to keep everyone informed.
- Pitched in to assist with a variety of job tasks, fill in for absent employees, and finish projects.
Education
Associates - Medical Assisting
Virginia College
Mobile, AL01.2015
Skills
- Operational improvement
- Team building
- Business operations
- Relationship development
- Organization
- Communications
Certification
Professional development
Timeline
Teacher
Palmetto Learning Academy
09.2024 - Current
Quality Control Technician
Bosch
06.2023 - 07.2024
Cashier
Chill-N-Grill Xpress on Trolley
04.2022 - Current
Picker
Amazon Fulfillment Center - CAE1
01.2022 - 05.2022
Assistant Manager
Enmarket
01.2020 - 12.2021
Crew Leader
Fruit of the Loom Inc
02.2017 - 12.2019
Associates - Medical Assisting
Virginia College