Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shanekka Young

Griffin,GA

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated customer service brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Outgoing coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Coordinator

Homedepot Warehouse
07.2020 - Current
    • Entered data, generated reports, and produced tracking documents.
    • Coached employees through day-to-day work and complex problems.
    • Gathered and organized materials to support operations.
    • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
    • Participated in workshops and in-service meetings to enhance personal growth and professional development.
    • Handled incoming and outgoing shipping and receiving activities.

Forklift Operator

Saddle Creek Logistics Services
11.2019 - 02.2020
  • Pick orders and drop off to line
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.

CNA - Certified Nursing Assistant

PruittHealth
02.2018 - 11.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cherry Picker/Forklift Operator

Dollar General Warehouse
05.2018 - 05.2019
  • Pick boxes and driver them to the mod in a timely manner while making production
  • Inspected and serviced cherry picker vehicle as part of regular preventive maintenance and repair of worn out or broken components.
  • Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
  • Used radios and hand signals to enhance performance and safety while effectively communicating between boom operator and ground personnel.

CNA

CNA, Angels of Mercy Home Care
02.2016 - 05.2019
    • Responsibilities bathe and give showers,cook meals,get them dressed,run errands, and keep residents turned and dried up at all times if needed
    • Accomplishments
    • Making them smile and feel comfortable
    • Skills Used very good communication skills
    • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
    • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Leasing Agent

Shadowood Apartments
03.2015 - 05.2017
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Recruited new residents through website advertising and marketing.

Certified Nursing Assistant

HomeNurse Inc
05.2014 - 07.2015
  • Responsibilitiesbathe and give showers,cook meals,get them dressed,run errands, and keep residents turned and dried up at all times ifneeded
  • Accomplishments
  • Making them smile and feel comfortable
  • Skills Usedvery good communication skills

Certified Nursing Assistant

Magnolia Manor
09.2013 - 03.2014
  • Responsibilitiesbathe and give showers, take vital signs, dress and undress, keep residents turned and dried up at all times
  • Accomplishments
  • I brighten up the residents day nd made sure they we're comfortable at all times
  • Skills Usedcommunication skills

Upholsterer

Upholstery, Container Marketing
05.2011 - 02.2013
  • Responsibilities place seat on chairs and pass down assembly line
  • Accomplishments very motivated
  • Skills Used
  • Speed
  • Stretched and tacked fabric into place.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
  • Recognized and reported defective material and equipment to shift supervisor.

Customer Service Rep

Page Plus Wireless
05.2011 - 10.2012
  • My job was to greet every customer with a warm welcome also sell great products and introduce them to our wireless service at great and affordable prices and provide customer service in a fun energetic environment.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Tester/Assembler

Cooper Lighten
08.2010 - 04.2011
  • Test lights as they come down assembly line
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Collaborated with team members to improve production processes and maintain quality standards.

Cashier

Burger King
08.2008 - 07.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.

Cashier/Customer Service

Family Dollar
06.2006 - 05.2008
  • Interact with customers
  • Greet every customer
  • Facilitate money transactions
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

High School Diploma -

Americus Sumter High School
Americus, GA
05.2008

Skills

  • Customer Service (7 years)
  • Customer Care
  • Customer Support
  • RF scanner
  • Shipping
  • Cherry Picker
  • Forklift Operator
  • Inventory Control
  • Shipping And Receiving
  • Pallet Jack
  • Microsoft Word
  • Shipping & Receiving
  • Order Picker
  • Warehouse Experience
  • Microsoft Excel
  • CERTIFICATIONS AND LICENSES
  • ASSESSMENTS
  • Nursing Aide Skills — Familiar
  • Handling Complaints
  • Point of Contact
  • Grants Coordination
  • Customer Service Management
  • Team Oversight
  • Coordinating with Supervisors
  • Meeting Coordination and Support
  • Coordinate Schedules
  • Deliverables Coordination
  • Department Coordination
  • Negotiation
  • Patient Registration
  • Customer Service
  • Correspondence and Reports

Certification

Nurse's License: State: GACertified Nursing Assistant (CNA)CPRDriver's License

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Coordinator

Homedepot Warehouse
07.2020 - Current

Forklift Operator

Saddle Creek Logistics Services
11.2019 - 02.2020

Cherry Picker/Forklift Operator

Dollar General Warehouse
05.2018 - 05.2019

CNA - Certified Nursing Assistant

PruittHealth
02.2018 - 11.2019

CNA

CNA, Angels of Mercy Home Care
02.2016 - 05.2019

Leasing Agent

Shadowood Apartments
03.2015 - 05.2017

Certified Nursing Assistant

HomeNurse Inc
05.2014 - 07.2015

Certified Nursing Assistant

Magnolia Manor
09.2013 - 03.2014

Upholsterer

Upholstery, Container Marketing
05.2011 - 02.2013

Customer Service Rep

Page Plus Wireless
05.2011 - 10.2012

Tester/Assembler

Cooper Lighten
08.2010 - 04.2011

Cashier

Burger King
08.2008 - 07.2010

Cashier/Customer Service

Family Dollar
06.2006 - 05.2008

High School Diploma -

Americus Sumter High School
Shanekka Young