Shanekqwa Sass
New York
Summary
With more than eleven years of successful experience in customer service, sales, hospitality, community affairs and administrative support, I have built up the necessary skills that include communication, problem-solving, resourcing, networking and implementation of procedures and working with senior level executives. These experiences are a direct result of my commitment to personal and professional excellence, and communication skills. I am confident that my skill-set contributes to all environments that I work in.
Overview
9
9
years of professional experience
Work History
Payroll & Finance Associate
New York City School Support Services
09.2023 - Current
- Run bi-weekly payroll for over 2,000 employees, including set-up of warrant number for payroll date
- Research payroll errors and process payments for federal and state taxes, social security
- Medicare and various employee deductions, annuity contributions and retirement plan withholdings
- Liaising with finance officers verify expense reports and querying invoice items from internal and external business finance officers
- Assist the accounting department manager or owner in running and customizing reports that provide business analysis and results
- Perform banking functions as required such as prepare wires payment/transfers for payroll and vendors
- Assist with accounts receivables
- Assist the month end close process with the year end audit.
Front Office Administrative & Receptionist
Forrest Solutions
08.2022 - 05.2023
- Daily Calendar management for executive meetings
- Booking External and internal meetings for high profile clients and executives
- Manage a high-volume email inbox for requests potentially supporting multiple office locations
- Ensure appropriate communication to operating departments including Conference Services
- Catering, and Audio Visual Finalize all planning details with clients
- Work with engineering, IT and facilities on a daily basis to prepare for meetings in the office and virtually
- Team Leads Provide a memorable hospitality experience for all clients and end users they come in contact with
- Run end of day reports for hand off to manager or team leads .
Youth & Team employment manager
St. Nicks Alliance
10.2019 - 07.2022
- Assist in developing employer contacts for employment of participants
- Place individuals into job sites based on contract requirements
- Conduct on-site employment position and site evaluations
- Monitor employment progress of participants
- Facilitate learning modules on career counseling, skills/job readiness training and other areas of employment transition
- Maintain relationship with businesses and organizations to help remove employment barriers and resolve issues related to the youth workers
- Work with executives at all levels to keep office needs in tact
- Liaison with necessary clients for key projects daily
- Complete weekly/daily timesheets
Job Developer & Office Supervisor
St. Nicks Alliance
05.2019 - 10.2019
- Negotiates agreements and cultivate relationships between youth employees, community and workforce sites to clarify misunderstood directions and resolve conflicts affecting performance
- Devote special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving at work ready to start immediately
- Performs various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Promotes development of interviewing, resume writing and etiquette skills to youth employees
- Supervise and maintains youth employment cases by becoming liaison between youth employee and employer
- Communicate with private and public sector to develop diverse work sites for youth employees
- Abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
- Coordinate with sales different ways for guest retention
- Performed basic daily bookkeeping tasks
Front desk manager & Night auditor
Holiday Inn Express
01.2019 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Addressed all guest inquiries and professionally respond to complaints while maintaining complaint log for reporting purposes
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Responded to guests reviews, request and answer questions through third parties extranet such as Booking.com & Expedia
- Stayed abreast on community events and contacts in order to provide guest with most up to date local information
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- 4
Front desk associate
Residence Inn Marriott WTC
02.2015 - 04.2018
- Greet and complete established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested
- Facilitate guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell Regularly calculate and/or post money, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel Courteously answer inquiries and accepted reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue Reported facility and room maintenance problems to appropriate personnel for immediate remediation Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone Coordinate with sales different ways for guest retention Performed basic daily bookkeeping tasks
Education
A.A.S - Criminal Justice
Monroe College
2013
Skills
- Microsoft Office
- Google Docs
- Teams
- Expense Tracking
- Scheduling and calendar management
- Client records management
- Communication
- Conflict Resolution Safety and compliance
- Case Management
- Organization and planning
- Resource allocation
- Data management
Timeline
Payroll & Finance Associate
New York City School Support Services
09.2023 - Current
Front Office Administrative & Receptionist
Forrest Solutions
08.2022 - 05.2023
Youth & Team employment manager
St. Nicks Alliance
10.2019 - 07.2022
Job Developer & Office Supervisor
St. Nicks Alliance
05.2019 - 10.2019
Front desk manager & Night auditor
Holiday Inn Express
01.2019 - 04.2019
Front desk associate
Residence Inn Marriott WTC
02.2015 - 04.2018
A.A.S - Criminal Justice
Monroe College
Similar Profiles
Brandon JohnsonBrandon Johnson
Custodian at New York City School Support ServicesCustodian at New York City School Support Services
Christian MannoChristian Manno
Handyman at New York City School Support ServicesHandyman at New York City School Support Services
Michael SmithMichael Smith
School Firemen at New York City School Support ServicesSchool Firemen at New York City School Support Services
Jean LouisJean Louis
Fireman at New York City School Support ServicesFireman at New York City School Support Services
Alexandra HortonAlexandra Horton
Live-Out Nanny at The Saperstein FamilyLive-Out Nanny at The Saperstein Family