Shanekya Armstrong Seals
Horn Lake ,MS
Summary
Accomplished Communications Agent with a proven track record at FedEx Global Security Operations, adept in crisis management and effective communication. Spearheaded initiatives that enhanced client satisfaction and streamlined processes, demonstrating exceptional problem-solving abilities and adaptability. Trained new hires, underscoring a commitment to team success and continuous improvement.
Energetic and articulate communicator with knack for engaging diverse audiences and conveying complex information clearly. Deep understanding of communication principles and proficiency in digital media tools, ensuring messages are effective and impactful. Capable of driving meaningful connections and fostering positive relationships through strategic communication efforts.
Overview
15
15
years of professional experience
Work History
Communications Agent
FedEx Global Security Operations
04.2020 - 12.2024
- Monitored and responded to multiple arrays of alarm events over the phone and document each step taken for historical records.
- Managed the physical security accounts of 240+ internal Fedex locations.
- Answered incoming customer and technician calls and assist as applicable.
- Served as the radio dispatcher, multiple days a week, dispatching uniformed officers to to security events and disturbances.
- Crafted engaging presentations for both internal and external audiences, promoting company initiatives and fostering strong relationships with stakeholders.
- Streamlined communication processes for improved response times and increased client satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries through various communication channels.
- Participated in cross-functional teams to ensure effective collaboration between departments on key projects.
- Trained incoming new hires as well assisted current agents with new policies and procedures serving as lead agent on the floor.
Emergency Telecommunications Officer
Horn Lake Police Department
09.2012 - 04.2020
- Answered emergency and non-emergency calls from the public, assessing the situation and prioritizing the appropriate response.
- Offered life-saving instructions(such as CPR or emergency first aid) over the phone prior to first responders arrival.
- Dispatched police, fire, medical and emergency units based on the nature and urgency of the call.
- Coordinated communication systems to ensure seamless information flow within the organization.
- Utilized advanced telecommunications equipment, computer-aided dispatch (CAD)systems, and radios to manage calls and relay information efficiently.
- Improved efficiency by managing telecommunication networks and troubleshooting issues.
- Optimized communication strategies for enhanced information dissemination.
- Facilitated installation of new telecommunications equipment, improving system reliability.
- Trained incoming new hires.
911 Dispatcher
Sunflower County Sheriff Department
08.2009 - 09.2012
- Answered emergency and non-emergency calls from the public, assessing the situation and prioritizing the appropriate response.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Trained incoming new hires.
Education
Master of Science - Criminal Justice
Mississippi Valley State University
Itta Bena, MSBachelor of Science - Criminal Justice
Mississippi Valley State University
Itta Bena, MSHigh School Diploma -
Gentry High School
Indianola, MSSkills
- Persuasion techniques
- Media relations
- Internal communications
- Crisis management
- Public relations
- Social media management
- Problem-solving abilities
- Multitasking
- Effective communication
- Adaptability and flexibility
- Decision-making
- Verbal and written communication
Timeline
Communications Agent
FedEx Global Security Operations
04.2020 - 12.2024
Emergency Telecommunications Officer
Horn Lake Police Department
09.2012 - 04.2020
911 Dispatcher
Sunflower County Sheriff Department
08.2009 - 09.2012
Master of Science - Criminal Justice
Mississippi Valley State University
Bachelor of Science - Criminal Justice
Mississippi Valley State University
High School Diploma -
Gentry High School
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