Shanel Bartley
Jacksonville,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Park EZ Fly&Ride
2022.03 - Current
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer problems and complaints.
- Worked effectively in fast-paced environments.
- Processed refunds and exchanges in accordance with company policy.
- Ensured smooth operations by organizing and restocking cashier station with necessary supplies.
- Operated cash register to record transactions accurately and efficiently.
- Parked customer vehicle in secure lot area to minimize theft and damage.
- Maintained and secured revenue during shift to avoid theft or shortage.
- Tracked vehicles and inventory to prevent loss or damage.
- Provided excellent communication with valet staff, ensuring timely vehicle retrieval for waiting guests.
- Performed cash, card and check transactions to complete customer purchases.
Warehouse Worker
Amazon
2023.09 - 2024.01
- Performed proper lifting and handling techniques to maintain safe working environment.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Managed timely and effective replacement of damaged or missing products.
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Loaded merchandise into specific packages suited for product dimensions.
Assistant Manager
Sonics Drive In
2020.05 - 2023.12
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Carefully interviewed, selected, trained, and supervised staff.
- Cross-trained crew members on different duties to increase coverage.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted guests pleasantly and answered menu questions.
- Adjusted food preparation methods in accordance with customer requests.
- Used proper techniques to prepare food and ingredients.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06.2010
Skills
- Scheduling
- Office Management
- Microsoft Office
- Data Entry
- Time Management
- Health Code Compliance
- Sales and Marketing
- Quality Control
- Safe Food Handling
- Passion for customer satisfaction
- Inventory Management
- Monitoring Food Preparation
- Expense Tracking
- Portion Control
Timeline
Warehouse Worker
Amazon
2023.09 - 2024.01
Administrative Assistant
Park EZ Fly&Ride
2022.03 - Current
Assistant Manager
Sonics Drive In
2020.05 - 2023.12
High School Diploma -
Englewood High School
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