Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shanel Burton

Frisco,TX

Summary

Current Senior Remarketing Specialist with 9 years of experience and 25 years of Customer Service, Administrative, Vendor Management and Collections expertise. I have successfully collected millions of dollars using prestigious collection guidelines while implementing programs that benefit the needs of the company and customer.

Overview

18
18
years of professional experience

Work History

Senior Remarketing Specialist

Flagship Credit Acceptance
10.2022 - 04.2024
  • Managed daily functions of the remarketing operations as it to pertains to asset management and maintained compliance with state regulations.
  • Audited auction fees, inventory, reconditioning charges, ensuring invoices are processed for payment,and setting floors on units to be offered and sold.
  • Effectively communicated and correspond with outside vendors, transporters, agents and independent contractors to coordinate transportation.
  • Managed Copart inventory, setting units for sale, processing auction proceeds and bidding on units being offered for sale.
  • Proficient in utilizing Shaw, AutoIMS, Copart, Spectrum, RDN and Ibeam
  • Managed multiple remarketing accounts simultaneously, ensuring consistent performance and growth across all channels.

Recovery Specialist-Remarketing II

Crescent Bank
01.2014 - 01.2022
  • Analyzed and evaluated repossession requests to ensure a net profit for the company and compliance with all state and federal regulations.
  • Reviewed and processed invoices from third parties for payments.
  • Prepared and sent NOI (Notice of Intent to Sell) letters on repossessed units.
  • Worked closely with additional departments within the bank to process repossession titles and auction payments.
  • Maintained high case volume effectively to meet operational goals, identified and executed process adjustments.
  • Manged return vehicles process by requesting and processing titles, setting floor pricing for vehicles based on current market, negotiate bids, process auction payments, reviewed vendor invoices for accuracy, documentation to applicable account and assisted in training new employees within the department.
  • Effectively communicated with vendors and other departments to ensure adherence to specific standards.
  • Experienced in D, DCC, RTL and DDS application systems, and able to identify state specific contracts.
  • Reviewed customers information and verified specific documents to ensure loans are ready to be processed by funders.

Administrative Assistant

Imperium Builders
01.2014 - 01.2017
  • Maintained and updated CEO's schedule by coordinating meetings and travel with present and prospective clients and global travel.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Effectively communicated with architects, filed permits, assisted clients with selecting finishing for home to ensure clients plans and homes were built in a timely manner.
  • Maintained the company’s bookkeeping and other financial records, processed payments and prepared report as requested.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Fielded telephone calls, directed visitors, created spreadsheets and presentations, filed and faxed all related correspondence.

Commercial Collector

Coface Collections North America
02.2009 - 02.2013
  • Initiated contact with companies for the purpose of debt recovery via letters, telephone, fax or email in compliance with applicable industry laws, regulations and company collection practices, policies and procedures.
  • Made a specified amount of outbound calls, determined by file size daily to successfully resolve client receivables.
  • Mediated, negotiated or arbitrated payment terms and resolutions per company policy and client requirements if any.
  • Regularly met and exceeded established biweekly period fee quota as determined by Management.
  • Maintained all files in the queue on a timely basis.
  • Communicated with active clients regularly to give correct status, gather more information or report potential account closure.

Account Executive

Countrywide Bank FSB
05.2006 - 01.2008
  • Originated and completed mortgage applications using company's loan product system including initial required documentation and stipulations to ensure company policies and government regulations.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Reviewed and analyzed customer credit reports and supporting documentation with precision to provide innovative financial solutions to ensure compliance with underwriting guideline requirements.
  • Served as a financial advisor to existing and potential clients and assisted in proper decision making towards maintaining financial stability.
  • Effectively managed and followed up on leads and sales generated by company’s data.

Education

Business & Management -

Delgado Community College
12.2001

Skills

  • Microsoft Office
  • Training & Development
  • Account Management
  • Business Management
  • QuickBooks
  • Shaw 54
  • Negotiation
  • Problem Solving
  • Adaptability
  • Leader
  • Motivation
  • Organizational
  • Creativity
  • Productive
  • Persistence
  • Attention to detail

References

Available upon request

Timeline

Senior Remarketing Specialist

Flagship Credit Acceptance
10.2022 - 04.2024

Recovery Specialist-Remarketing II

Crescent Bank
01.2014 - 01.2022

Administrative Assistant

Imperium Builders
01.2014 - 01.2017

Commercial Collector

Coface Collections North America
02.2009 - 02.2013

Account Executive

Countrywide Bank FSB
05.2006 - 01.2008

Business & Management -

Delgado Community College

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Shanel Burton