SHANEL BURTON
Frisco,TX
Summary
Goal-oriented collection specialist with over 20 years of experience. Efficiently manage and recover outstanding debts while maintaining positive customer relationships. Utilize strong communication and negotiation skills to resolve delinquent accounts, ensuring timely payments and minimizing financial losses for the organization. Aim to adhere to all relevant regulations and company policies, while consistently meeting or exceeding collection targets.
Overview
18
18
years of professional experience
Work History
Senior Remarketing Account Manager
Flagship Credit Acceptance
Coppell, TX
10.2022 - 04.2024
- Managed daily functions of remarketing operations and maintained compliance with state regulations.
- Audited auction fees and inventory reconditioning charges, ensuring invoices were processed for payment.
- Coordinated transportation with outside vendors, transporters, agents, and independent contractors.
- Managed multiple remarketing accounts simultaneously, ensuring consistent performance and growth across all channels.
Remarketing Specialist - Collection Specialist
Crescent Bank & Trust
Carrollton , TX
11.2014 - 10.2022
- Analyzed and evaluated repossession requests to ensure net profit and compliance with regulations.
- Processed outstanding invoices from third parties for payments.
- Prepared and sent NOI (Notice of Intent to Sell) letters on repossessed units.
- Collaborated with departments to process repossession titles, auction payments, and resolve discrepancies.
- Managed high case volumes to meet operational goals and executed process adjustments.
- Negotiated payment plans on past due accounts and resolved payment discrepancies.
- Ensured compliance with federal, state, and local laws in all collection activities.
Executive Administrative Assistant
Imperium Builders
New Orleans , LA
01.2014 - 03.2017
- Supported CEO by maintaining schedules, coordinating meetings, and handling travel arrangements.
- Communicated with architects and clients to ensure timely project completion.
- Managed bookkeeping, processed payments, and prepared financial reports.
- Created spreadsheets and presentations, fielded calls, and handled correspondence.
Commercial Collections Representative
Coface Collections North America
Kenner, LA
02.2009 - 02.2013
- Initiated debt recovery contacts via letters, telephone, fax, or email in compliance with laws.
- Performed collections skip-tracing using various tools and databases.
- Made daily outbound calls to resolve client receivables.
- Reviewed customer credit reports, mediated, negotiated, or arbitrated payment terms.
- Exceeded established biweekly fee quotas regularly.
- Communicated with clients to provide status updates and gather information.
Account Executive
Countrywide Bank
Kenner , LA
05.2006 - 08.2008
- Originated and completed mortgage applications, ensuring compliance with policies and regulations.
- Qualified leads, built relationships, and executed sales strategies to drive new business.
- Analyzed customer credit reports and provided innovative financial solutions.
- Served as a financial advisor to clients, assisting in decision-making for financial stability.
- Managed and followed up on leads and sales generated by the company.
Education
Some College (No Degree) -
Delgado Community College
New Orleans, LASkills
- Team Leadership & Development
- Account & Business Management
- Process Optimization
- Strategic Planning & Execution
- Negotiation
- Skip Tracing
- Customer Complaint Resolution
- Vendor Management
- Client Communication
- Competitor Analysis
- Software Proficiency (Microsoft Office, Shaw, AutoIMS, Copart, Spectrum, RDN, Ibeam, Google Suite, Quickbooks)
Timeline
Senior Remarketing Account Manager
Flagship Credit Acceptance
10.2022 - 04.2024
Remarketing Specialist - Collection Specialist
Crescent Bank & Trust
11.2014 - 10.2022
Executive Administrative Assistant
Imperium Builders
01.2014 - 03.2017
Commercial Collections Representative
Coface Collections North America
02.2009 - 02.2013
Account Executive
Countrywide Bank
05.2006 - 08.2008
Some College (No Degree) -
Delgado Community College
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