Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shanel Espino Holguin

Totowa

Summary

Dynamic and detail-oriented professional with experience at Centro Medico Carolina De Jesus, excelling in customer service and office administration. Proven ability to enhance patient care and streamline processes, significantly reducing wait times. Skilled in medical records management and effective communication, ensuring optimal support in high-pressure environments.

Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.

Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.

Overview

12
12
years of professional experience

Work History

Secretary

Buddah Transport
12.2024 - 02.2025
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.

Medical Assistant

Centro Medico Carolina De Jesus
04.2017 - 01.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Emergency Room Unit Secretary

Centro Y Especialidades Medicas Materno Infantil
01.2013 - 03.2016
  • Assisted in maintaining adequate supplies for the emergency department, ensuring all necessary equipment was readily available when needed.
  • Continually sought ways to optimize administrative processes within the emergency department, identifying areas for improvement and suggesting practical solutions.
  • Enhanced patient care by efficiently managing medical records and updating patient information in the emergency room.
  • Reduced wait times for patients by effectively coordinating with nurses, doctors, and other staff to ensure prompt attention to their needs.
  • Served as a vital link between patients, families, and medical staff by providing clear communication in high-pressure situations.

Education

High School Diploma -

Politecnico Ingeniero Jose Delio Guzman
Santo Domingo, Dominican Republic
09-2013

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • Keyboarding skills
  • Calendar management
  • Complex Problem-solving
  • Payroll processing

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Secretary

Buddah Transport
12.2024 - 02.2025

Medical Assistant

Centro Medico Carolina De Jesus
04.2017 - 01.2021

Emergency Room Unit Secretary

Centro Y Especialidades Medicas Materno Infantil
01.2013 - 03.2016

High School Diploma -

Politecnico Ingeniero Jose Delio Guzman
Shanel Espino Holguin