SHANEL LEWIS
St. Elizabeth, Jamaica
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacist Assistant
Cawleys Pharmacy
09.2021 - 06.2022
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Practical Nurse
Blackriver Health Center
06.2021 - 12.2021
- Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
- Transported patients between unit rooms and scanning locations for diverse procedures.
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered close patient care, checked vital signs and monitored telemetry.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
Customer Service Representative
24-7 Intouch
07.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Lewisville High School
JamaicaPractical Nursing -
South West Tvet Institute
Jamaica12.2020
Skills
- Customer Service
- Conflict Resolution
- Quality Control
- Retail Sales Customer Service
- Direct and Indirect Patient Care
- Sales and Upselling
- Adaptable
- Efficient
- Dispute Resolution
Certification
CSEC- Human and social biology,Electronic Document Preparation management, English, Math, Social studies
Timeline
Customer Service Representative
24-7 Intouch
07.2022 - Current
Pharmacist Assistant
Cawleys Pharmacy
09.2021 - 06.2022
Practical Nurse
Blackriver Health Center
06.2021 - 12.2021
High School Diploma -
Lewisville High School
Practical Nursing -
South West Tvet Institute
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