Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanel Premdas

Sacramento,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Warehouse Associate

Amazon
04.2021 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Conducted regular inspections and audits to check quality and verify inventory levels.

Customer Service Specialist

Gap
09.2020 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Rental Sales Agent

Avis Budget Group
03.2017 - 11.2017
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Placed sales calls and handled sales for incoming customer calls.
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Complied with governmental and other regulatory agencies by following policies and documenting transactions.
  • Implemented rental asset processes and cleanliness standards.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Prepared and presented contracts and other legal documents to clients.

Education

High School Diploma -

Del Norte High School
Albuquerque, NM

Certification - Medical Coding And Billing

Sierra College
Rocklin, CA
09.2019

Skills

  • Picking and Processing
  • Leadership
  • Management of Personnel Resources
  • Quality Control
  • Corrective Actions
  • Pick Products
  • Complex Problem-Solving
  • Quality Assessment and Assurance
  • Learning Strategies
  • Health and Safety
  • Product Verification
  • Team Meetings
  • Google Docs
  • Microsoft Outlook
  • Operations Support
  • Microsoft Office
  • Quantity Calculations
  • Investigative Auditing
  • Warehouse Operations
  • Active Listening
  • Judgment and Decision-Making

Timeline

Warehouse Associate

Amazon
04.2021 - Current

Customer Service Specialist

Gap
09.2020 - 01.2021

Rental Sales Agent

Avis Budget Group
03.2017 - 11.2017

High School Diploma -

Del Norte High School

Certification - Medical Coding And Billing

Sierra College

Similar Profiles

CREATE PROFILE
Shanel Premdas