Summary
Overview
Work History
Education
Skills
Leadership and Activities
Certification
Timeline
Generic

Shanel Santiago

Bronx,New York

Summary

Ambitious college student with hands-on experience in community advocacy and youth engagement. Skilled in active listening and problem-solving, enhancing team effectiveness. Adept at leveraging academic and practical knowledge for societal betterment. Seeking opportunities to apply skills in real-world settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Gym Receptionist

Elite company
New York, NY
05.2024 - 09.2024
  • Greeting members and guests.
  • Answering phone calls
  • Resolved member complaints and concerns with professionalism.
  • Monitored the gym floor to ensure safety regulations were followed by patrons.
  • Managed front desk operations, ensuring efficient guest check-in and check-out.

Youth Advisory Council Member

Bronx District Attorney's Office
Bronx , NY
05.2024 - 08.2024
  • Observe a typical day in the courtroom operations, and take notes on every case while observing a judge in the Bronx Supreme Court.
  • Advocated for funding of programs that support educational opportunities for disadvantaged youths.
  • Created social media accounts dedicated specifically to the Youth Advisory Council's mission.
  • Developed and implemented strategies to engage youth in civic engagement activities.
  • Advocated for educational funding, enhancing opportunities for disadvantaged youth.

Sales Associate/Cashier

Burlington
The Bronx, NY
05.2022 - 08.2022
  • Answered incoming telephone calls to provide store, product, and service information.
  • Engaged customers in friendly, professional dialogue to determine needs. provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Sales Associate

Journeys Kidz
The Bronx, NY
01.2021 - 08.2021
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Used product knowledge to suggest items to match client needs.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

Education

Bachelor of Arts - Sociology

Morgan State University
Baltimore, MD
05-2025

Skills

- Skilled in time management and organization

- Exceptional communication and interpersonal skills

- Ability to handle multiple tasks simultaneously

- Advocacy and Public Speaking

- Active Listening

- Conflict Resolution

- Community Engagement

Leadership and Activities

Bronx Defenders RPP Mentee Program
Mentee | January 2018 – December 2021

  • Engaged in regular mentorship sessions with a public defender, gaining insight into legal advocacy and community justice.
  • Developed and pursued personal and professional goals through structured goal-setting exercises.
  • Connected with Bronx Defenders to explore public defense and social justice initiatives.
  • Discussed and analyzed various community issues, deepening understanding of systemic challenges.
  • Organized and participated in community service events to support and give back to local residents.

S.O.A.R (Setting Optimistic Achievements Radiantly)
Member/Participant 2024-current

  • Contributed to a mental health and wellness organization focused on creating a safe and supportive space for students to openly discuss mental health challenges.
  • Promoted awareness and provided resources on healthy coping mechanisms and self-care practices through creative and engaging methods.
  • Supported initiatives aimed at fostering mental well-being and reducing the stigma surrounding mental illness among students.

My Sister’s Keeper (MSK) Member/Participant

  • Engaged in a Black women’s health program dedicated to empowering Black women and men as advocates and leaders in their health and well-being.
  • Participated in discussions and initiatives focused on health education, wellness, and community advocacy.
  • Supported efforts to promote health equity and awareness through outreach and engagement.

Certification

  • CITI Program Certification: Social and Behavioral Conduct Research
    Collaborative Institutional Training Initiative
  • CITI Program Certification: Conflict of Interest
    Collaborative Institutional Training Initiative

Timeline

Gym Receptionist

Elite company
05.2024 - 09.2024

Youth Advisory Council Member

Bronx District Attorney's Office
05.2024 - 08.2024

Sales Associate/Cashier

Burlington
05.2022 - 08.2022

Sales Associate

Journeys Kidz
01.2021 - 08.2021

Bachelor of Arts - Sociology

Morgan State University

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Shanel Santiago