Shanel Streeter
Rochester
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
13
13
years of professional experience
Work History
Directors Admin Assistant
Niagara Falls Boys & Girls Club
11.2023 - 11.2025
- Greeted and directed children as they arrived and departed the facility.
- Provided support to all direct support staff, ensured safety measures were adhered to.
- Recorded the scheduling of group activities whilst maintaining timelines were met.
- Planned and assisted in all travel; kept track of all expenses.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Freelance Hospitality & Property Management Support
01.2013 - 01.2025
- Provided guest services and waitstaff assistance at private events.
- Managed short-term rental check-ins, inquiries, and property upkeep.
- Assisted with family-owned property operations, including tenant communications and vendor coordination.
- Worked part time in retail, restaurants and worked from home on contract positions as a customer service representative.
Front Desk Associate
Hampton Inn
08.2022 - 10.2024
- Managed reservations, check-ins, and check-outs with a focus on customer satisfaction.
- Processed payments and verified credit transactions accurately.
- Handled phone calls, emails, and correspondence while maintaining organized records.
- Provided excellent customer service by addressing guest inquiries and resolving concerns.
Administrative Assistant
Spectrum Community Services
12.2019 - 06.2022
- Managed timesheets, new hire orientation, and medical training coordination.
- Improved office efficiency by organizing mail and maintaining supplies.
- Oversaw petty cash and client income for 14 residences.
- Created and updated company documents and databases.
- Developed and maintained filing systems to ensure efficient access to documents.
- Streamlined office processes, reducing time spent on administrative tasks by implementing new tools.
Education
High School Diploma -
Freedom High School
Bethlehem, PA05-2013
Skills
- Microsoft Office Suite (Word, Excel)
- Time Management
- Customer Service
- Communication (Verbal & Written)
- Multitasking
- Resourcefulness
- Hospitality Services
- Event Coordination
- People management
Timeline
Directors Admin Assistant
Niagara Falls Boys & Girls Club
11.2023 - 11.2025
Front Desk Associate
Hampton Inn
08.2022 - 10.2024
Administrative Assistant
Spectrum Community Services
12.2019 - 06.2022
Freelance Hospitality & Property Management Support
01.2013 - 01.2025
High School Diploma -
Freedom High School