Lead Sales Person and Tour Guide
Expedition America
San Diego, CA
- Managed guest financial transactions and collected payments via cash, check and payment card.
- Kept safety of all members of group in high priority by pointing out cracked sidewalks, bad lighting and steps and provided assistance as needed.
- Researched topics that pertained to tour locations so that such information could be added to scripts.
- Acquired tickets and fees from individuals and larger groups prior to start of tour.
- Facilitated tours of students to groups of up to 40.
- Created tour programs with focus on providing positive guest experiences.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Developed relationships with guest to achieve high level of satisfaction.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Answered any and all calls 24/7 to assist with customer questions and concerns.
- Exceeded customer satisfaction by finding creative solutions to problems.